Experience Design Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design, Vice President in Digital Enablement you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Strength in simplifying complicated information and processes into elegant experiences.
• Ability to reconcile competing stakeholder needs (compliance vs. speed, configurability vs. simplicity).
• Fluency in modern web & mobile patterns; awareness of technical constraints (APIs, microservices, data latency, security).
• Experience leveraging product analytics (e.g., funnels, cohort, event models) to guide design decisions and inform research activities.
• Design system usage and contribution experience.
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Proven experience designing complex B2B / enterprise or fintech SaaS products (multi‑persona, roles/permissions, complex systems and environments).
• Portfolio showing depth in problem framing, systems thinking, workflow optimisation, and measurable impact (not only final screens).
• Exceptional attention to detail
• Experience working on large scale digital experience transformations or zero-to-one design and build programs

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Workshop facilitation skills and experience