Experience Design Senior Associate - Agentic

Job responsibilities

• Lead the design and delivery of user experiences for small to large-sized features, features and end-to-end journeys, balancing user needs, business goals, and design standards.

• Own response mapping for your feature areas, defining system behavior across user inputs, edge cases, failure states, and handoffs between conversational and UI-based interactions.

• Design user flows, wireframes, prototypes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.

• Set and uphold a high bar for interaction and visual craft, including motion and transitions, and ensure it carries through to what ships.

• Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.

• Partner with engineering throughout the build, working from shared specs and co-creating in code or prototyping tools to close the gap between design intent and implementation.

• Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.

• Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.

• Utilize data, research, and user feedback to inform decisions and refine design outcomes.

• Present and defend design decisions and rationale to team members, partners, and senior stakeholders.

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

• Proven use of generative AI assistants and LLM-powered tools within the design process.

• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Expert using Figma, Figma plug-ins, and FigJam.

• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders

• Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.

• Broad Design skillset with an adaptable, product-oriented mindset and a love for learning

• Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.

• Experience in conversation design and/or chatbots