Lead end-to-end experience design for digital products at PEC: planning and overseeing design efforts, running user research and usability testing, and guiding internal teams and design partners. Core practices: human-centered design, design systems, systems thinking, and agile delivery (Kanban/Scrum).
Lead and facilitate end-to-end experience design, collaborating with internal, cross-disciplinary teams and design partners to deliver best-in-class experience of customer solutions.
Plan, coordinate, and oversee design efforts, ensuring delivery and continuous evolution of the experience vision across products and customer journeys.
Manage user research, usability testing, customer validation, and experience management activities.
Guide design teams and partners to deliver simple, connected, intelligent, and personalized experiences.
Contribute across all phases of the design lifecycle
Ensure adherence to design system accessibility standards, governance frameworks, and enterprise experience principles.
Advocate for Human-Centered Design, experimentation, validation, and iterative delivery.
Advance Experience Design and Management practices, standards, methodologies, and services across the organization.
Demonstrate commitment to solving meaningful customer problems and supporting strategic objectives.
Leverage customer, operational, behavioural, and experience data to generate actionable insights and enable data-informed decisions.
Define and monitor experience KPIs, success metrics, and outcome-based measures to assess and improve customer experience performance.
Promote a safety and compliance culture
Execute special assignments and strategic initiatives as required.
Degree in one of the studies: Digital/ Strategic Design, Psychology and/or equivalent working experience
Extensive, high-level expertise in Experience Design with implementation across devices
Skilled in managing projects, budgets and delivery
Experience working with Design Systems
Experience working in Agile Environments including Kanban and Scrum.
AI Literacy
Experience in Systems thinking - mapping and orchestrating End-to-end experience journeys
Excellent Communication and stakeholder management skills
Understanding of Enterprise technologies and organizations
Track record in Design Thinking/Human Centred Design
Language: English
Advantage: Fluent German
Attraktive Vergütung nach Tarifvertrag
In der Regel hybrides Arbeiten und flexible Arbeitszeiten
Persönliche und fachliche Weiterbildung durch ein umfangreiches digitales Schulungsangebot
Mitarbeiterportal mit attraktiven Angeboten und Vergünstigungen
Regelmäßige Firmenveranstaltungen
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