Executive, Sales

Reporting to the Senior Manager, Sales, your main responsibilities are to increase MSC’s market presence by canvasing cargoes for specified export trade lanes to achieve target lifting, respond to request for quotations from customers and / or prospects, as well as maintain customer relationships.

Your key responsibilities include:

▪ Develop new clienteles, maintain and expand local business, cargo bookings through referrals, newspaper, magazines, MSC’s network and telemarketing;

▪ Develop value-added services products of MSC, i.e. trucking, barging, permit etc.

▪ Achieve KPI of sales visit reporting through CRM portal

▪ Achieve close level of support with clients through daily contact, regular visit and entertainment i.e. lunch, dinner, etc., to secure business;

▪ Track destination ports controlled shipments, to obtain full details from shipper (i.e. full style address, commodity, rates if any) and send as sales leads to respective Port of Discharge to secure business;

▪ Ensure customers are familiarized with our online platform services, i.e.: tracking, sailing schedule, online booking, etc.

▪ Attend to customers’ complaint and co-ordinate with internal departments (Documentation, Operation, Finance and Cargo Flow Management) to resolve any issues and uphold our service commitment to customers.