Executive Meeting, & IT Support Engineer

WORK OPTION: In Office

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Position Summary:

The Executive Meeting, & IT Support Engineer provides dedicated on-site and remote support for executive meeting needs, conference-room AV, studio interviews, and high-profile collaboration experiences. The role will be based out of our New York City office and requires exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role delivers seamless executive meeting, and workplace technology, experiences support across Zoom, Microsoft Teams, Google Meet, Webex, and other approved collaboration technologies. The position provides white-glove support for Windows and macOS endpoints, AV and conferencing systems, presentation technologies, executive devices, and secure communications, ensuring reliable and professional technology experiences at all times.

Major Responsibilities:

• Deliver prompt, concierge-level meeting, AV, studio interview, and collaboration technology support to executives and VIP users in person and remotely.
• Prepare, test, monitor, and support executive meetings, board sessions, presentations, town halls, studio interviews, and corporate events.
• Operate and troubleshoot conference-room AV systems, studio interview setups, displays, cameras, microphones, speakers, room controls, and presentation tools.
• Provide end-to-end support for executive laptops, mobile devices, peripherals, and collaboration applications used for meetings, interviews, and presentations.
• Manage meeting-related device provisioning, configuration, software updates, replacements, and asset documentation in accordance with IT standards.
• Support secure executive communications and collaboration workflows using MFA, VPN, and approved meeting technologies.
• Diagnose and resolve complex hardware, software, network, audio, video, and connectivity issues while minimizing meeting or interview disruption.
• Coordinate with infrastructure, cybersecurity, workplace technology, facilities, studio teams, and external vendors to resolve escalated AV and collaboration issues.
• Maintain confidentiality and exercise sound judgment when handling sensitive executive information and environments.
• Document meeting, AV, studio, and collaboration incidents, solutions, and recurring issues; recommend improvements that enhance the executive technology experience.

Required Education/Professional Experience:
• 10+ years of experience in executive/VIP support, meeting technology support, AV support, studio support, desktop support, or a related technical field.
• Experience supporting C-level executives and senior leaders in a fast-paced, customer-focused environment.
• Hands-on experience supporting conference-room AV, studio interview environments, video conferencing, presentation workflows, and enterprise collaboration tools.
• Experience supporting Windows and macOS endpoints, mobile devices, peripherals, and common productivity and meeting applications.
• Demonstrated ability to manage sensitive information with discretion, professionalism, and sound judgment.

Required Skills/Knowledge Attributes:

• Advanced troubleshooting skills across hardware, operating systems, applications, networks, AV systems, studio equipment, and collaboration platforms.
• Proficiency with Microsoft 365, Microsoft Teams, Zoom, Google Meet, Webex, and common executive productivity, meeting, and presentation tools.
• Working knowledge of identity and access management, endpoint management, MFA, VPN, and secure communications practices.
• Strong understanding of AV signal flow, conference-room components, studio interview setups, hybrid meeting workflows, and live-meeting support best practices.
• Exceptional communication, customer-service, and interpersonal skills with a calm, polished presence.
• Ability to prioritize competing requests, work independently, and respond effectively under time pressure.
• High degree of integrity, discretion, and respect for confidentiality.
• Ability to be on-call, travel (potentially 2+ weeks) and work flexible schedule

Salary Range:

$125,000 - $140,000

Job Posting Title:

Senior Manager

Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical; dental; vision; life/AD&D insurance; short- and long-term disability; fertility and family-forming assistance; wellbeing allowance; educational assistance; mental health coaching/therapy; tax advantaged accounts such as HSA and healthcare/dependent care FSAs; a 401(k) retirement plan; and time off benefits that include vacation, sick time, and personal days.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.