Executive-Customer Care Non-Voice-Back-End
EXL · Pune, Maharashtra, India ·
- Work mode
- Onsite
- Category
- Backend
- Visa sponsorship
- No
Maintains customer care back-end systems, tracks quality metrics, and coordinates with teams to meet daily targets using HTML/XML/CSS and MS Office tools.
Must have knowledge of HTML, XML and CSS
Competencies & Skills
- Good communication skills, written and verbal
- To be able to work well as part of the team and maintain a positive attitude
- Computer literate and possess good keyboard skills.
- Able to multitask and prioritize work schedules
Role & Responsibilities
- Maintaining individual stats – Quality & operational.
- Adhering to delivery timelines specified by the clients.
- A Team player and should have an eye for detail to highlight and identify issues, work completed real time.
- Manage daily capacity well to deliver numbers and reports required for the day.
- Multitask and be able to prioritize and manage tasks well.
- Fluency in MS office applications to manage various files and trackers efficiently.
- Flexibility to absorb adhoc tasks.
- Schedule adherence
- Adherence to company policy & procedures.
Primary Responsibilities
- Amendments of the styles if they reflect incorrect.
- Coordinating with different teams to get the tasks done.
- Working on additional adhoc tasks.
- Day to day communication with Brands.
- Completing daily set targets.
- Preparing monthly reports.
Graduation required