Executive Assistant to Global COO - Raffles & Fairmont

Executive Office:

-Provide comprehensive administrative and organizational support to the COO, ensuring smooth and efficient day-to-day operations of the office.

-Manage the COO’s agenda, including scheduling meetings, coordinating calendars, and ensuring timely preparation and follow-up.

-Prepare presentations, reports, briefing notes, and meeting materials for internal meetings, VPO calls, owner meetings, and leadership forums.

-Support the COO with travel arrangements, itineraries, and related logistics.

-Anticipate administrative needs and ensure deadlines are tracked and met.

-Organize and coordinate team meetings and cross-functional discussions, including agenda preparation and follow-up on action items.

-Handle administrative files and documentation, including invoices, approvals, and correspondence.

-Maintain and update administrative records, databases, and contact lists

VPO & Owner Engagement:

-Act as a coordination point between the COO’s office and Vice Presidents of Operations, owners, and asset managers as required.

-Support the preparation and follow-up of owner meetings, site visits, and operational reviews.

-Consolidate information and inputs from VPOs and regional teams when requested by the COO.

-Assist in organizing internal and external events linked to the COO’s office.

-Build effective working relationships with internal and external stakeholders, always maintaining professionalism and confidentiality.

• Strong verbal and written communication skills in English
• Minimum 5 years of relevant experience in operations, project management, or strategy, preferably in hospitality, luxury, or multi-brand corporate environments
• Working knowledge of Office 365, especially presentations
• Excellent organizational and time management skills
• Knowledge of office management systems and procedures
• Discretion and ability to maintain confidentiality

Your team and working environment:

You will be working with the Global brand Loyalty team and coordinating with wide Commercial team on a daily basis.

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