About Pockit and Monese

Pockit and Monese are FCA-regulated financial technology institutions providing e-money accounts and financial management tools. Together, we serve more than three million customers across the UK and Europe.

We're a diverse, international and energetic team, with colleagues based across London, Newcastle, Tallinn and remote teams across Central Europe. We value curiosity, ambition, accountability and resilience, and we want everyone to feel at home, have a voice and know that their contribution matters. We give people the trust and space to take ownership, share ideas, influence decisions, and make a real impact on our customers and our business.

The role

We are looking for an experienced EA to facilitate the work of our CEO across both Pockit and Monese as well as his wider business portfolio. Responsible for all aspects of diary management, we need someone who is comfortable in an agile, demanding environment, able to adapt to an ever-changing landscape. As is often the case with growing businesses, priorities change, often at a pace, so our EA needs to be versatile and accommodating.

Our Executives are based in our London office (Marylebone), with other office locations in Newcastle, Tallinn (Estonia) and many remote colleagues across Europe and further afield. This role is predominantly London office based (Monday - Thursday), with the flexibility to work remotely on Fridays (though presence in the office may be required if external meetings are taking place on this day).

What you will do

• Full diary management (business and personal, including travel arrangements when needed)

• Supporting in personal/family related administration

• Highly discreet & experienced with handling confidential information

• Working with the wider exec team to optimise the CEO’s itinerary and prioritisation

• Supporting the wider exec team in meeting arrangements, logistics and events

• Preparation of documents, papers and correspondence on behalf of the CEO

• Support with meeting minutes, board meeting preparation and other administrative tasks

• Communicating with external stakeholders including investors in facilitating arrangements

• Supporting the Chief of Staff in the development and delivery of our monthly All

• Hands meeting (slide decks, coordinating hosts, ensuring tech is in place etc)

• On hand to meet with visitors, ensuring meeting arrangements including catering are in place.

• Office management: working collaboratively with the management team in our co-working space and being responsible for administration, meeting logistics, making our office a great place to work and ensuring a smooth-running environment

• Acting as the lead coordinator in London on initiatives from the People Team - which are designed to develop culture and colleague engagement, such as social events, awareness days, charitable activities, people celebrations and recognition schemes.

• Support the wider business in the delivery of different ad-hoc projects as and when required.

What you will bring

• C-Suite experience, including a direct one to one relationship with a CEO or equivalent.

• Exposure to a start-up/scale up environment –proficient with investor relationships and extensive external stakeholders.

• An enthusiastic, can-do attitude - someone who fosters great relationships and builds office culture

• Strong attention to detail and meticulous accuracy

• Outstanding organisational skills to manage time sensitive issues

• Proven in coordinating events (large or small) localised or further afield

• First rate experience in both Microsoft and Google suite products

• Great interpersonal skills with a warm friendly demeanour and a flexible can do attitude

• Professional and confident communication skills - fluent english (spoken and written)

• Comfortable in a fast-paced environment working under pressure and to deadlines

• Flexible toward working hours; able to accommodate out of hours, on occasion.

Working Conditions

Work Pattern: Full-time | Permanent

Office Requirement: The role is based at the London headquarters, requiring a minimum of hour days per week on-site for leadership collaboration and governance meetings.

Why Join Us?

• Make a real difference: Work at the intersection of technology and financial inclusion, helping people take greater control of their money.

• Have a voice: Your ideas and perspective matter. You'll have the opportunity to influence decisions, take ownership and shape how we work.

• Make an impact: Work on initiatives that reach millions of customers across the UK and Europe.

• Work with great people: Join a diverse, international and ambitious team where collaboration and curiosity are encouraged.

• Grow with us: Be part of a fast-moving fintech where you'll have plenty of opportunities to learn, develop and make your mark.

What benefits we offer

We want you to feel supported, valued and able to do your best work - both in and outside the office.

• 25 days annual leave + public holidays, with an extra day for every year worked

• 10 paid sick days per year

• Hybrid working + up to 30 days working abroad each year

• L&D budget + 10 paid learning days per year

• Healthcare: Bupa personal private healthcare

• Generous pension plan

• Annual eyecare allowance

• Enhanced maternity, paternity and shared parental leave

• VIP Pockit & Monese accounts

• Extra paid days off for your birthday and wedding

• Regular social events and team activities

• Monthly recognition awards and Team of the Quarter

• Share options, depending on role and level

• Employee referral bonus