Ethics & Compliance Operations Manager

Job Summary

As the Ethics & Compliance Operations Manager, you will be an integral part of NetApp’s global Ethics & Compliance Legal Team (“E&C Legal”). You will manage multiple compliance programs and workflows, as well as manage a team of compliance analysts. You will have a strong skill set for managing operations and making determinations based on established standards and playbooks related to conflict of interest disclosures, gift and entertainment/hospitality approval requests, and third party due diligence. Your ownership of the operations of the E&C Legal workflows will include not only optimizing the day-to-day ensuring that responses are accurate, timely, and complete, but also finding and implementing opportunities for improvement. You will manage and supervise a team who will support the responses process for these workflows. You will facilitate collection and reporting of metrics, both on a regular and ad hoc cadence. You will also own the operations of compliance trainings, managing external vendors, customizing training content, facilitating enrollment along with NetApp’s internal learning services team, and tracking completion rates. You will also serve as a liaison between E&C Legal and NetApp’s worldwide employee population to answer any queries related to our compliance workflows.

Job Requirements

Your responsibilities will include:

• Help operationalize an effective regulatory compliance program.
• Manage several compliance workflows/programs such as Gift and Entertainment, Conflicts of Interest, and third party due diligence.
• Supervise and manage the team responsible for processing the submissions that come through these workflows, ensuring accurate and timely responses.
• Strong interpersonal skills and ability to interact with a global employee population across sales, product development, finance, and other business units to answer any queries related to the gift and entertainment, conflicts of interest, and third party due diligence workflows and any other compliance workflows.
• Support the E&C Legal team in developing and tracking compliance metrics and analytics, including providing quarterly and ad hoc reporting.
• Operationalize the E&C Legal team compliance trainings, including managing external training vendors, customizing off-the-shelf training content for NetApp purposes, maintaining the compliance training schedule and ensuring alignment with the NetApp learning services team to support on time launch and enrollment for compliance trainings. You will also track completion rates and facilitate necessary follow up with enrollees to ensure compliance.
• Provide operational support to ensure compliance policies, procedures, and SharePoint sites are up to date and reviewed on a regular cadence.
• Provide project management support to E&C Legal team initiatives, ensuring coordination and follow up.
• Manage potential other programs for which the compliance team is responsible.

Education

• Bachelor’s degree from an accredited university and at least 5 years of relevant experience , including management.
• Strong, demonstrable compliance experience, including the ability to review, assess, and make sound decisions on conflicts of interest disclosures and gifts, entertainment, and hospitality approval requests using established policies, standards, and escalation criteria.
• Excellent writing skills, with the ability to draft, update, and maintain clear, practical playbooks, process guides, procedures, and employee-facing guidance that enable consistent and efficient compliance operations.
• Practical judgment and operational mindset, with the ability to apply compliance requirements in a business-focused way, identify when legal escalation is needed, and support timely, accurate, and consistent decision-making across compliance workflows.
• Highly analytical with strong attention to detail and able to provide concise summaries of issues to enable efficient and effective escalations.
• A ‘Get things Done’ mindset, exercise good judgement and ability to find and present sound but also, practical and actionable solutions to adhere to keeping our compliance programs compliant and efficient.
• Ability to communicate with intention both speaking and in writing.
• Ability to thrive in a high performance, fast-paced environment and to multitask, prioritize effectively and meet deadlines.
• Team-oriented, with a good sense of humor and high level of integrity, responsibility and professionalism, and the ability to build relationships and collaborate across functions.
• Strong moral code and sense of ethics.