ERP Project Manager

ERP Project Management

• Lead assigned HQ and local ERP projects, ensuring delivery within agreed timelines, budgets, and resource plans.
• Define and validate project specifications, technical solutions, and deliverables in collaboration with business teams, HQ IT, and external partners.
• Review and validate consultant developments and system changes before go-live.

• Act as the ERP subject-matter expert for local projects and manage external resources for projects, enhancements, and support needs.

  User Services and Support

• Ensure timely resolution of ERP incidents and service requests while meeting defined service-quality standards.
• Provide clear communication to users regarding ERP issues, resolutions, and planned service activities.
• Analyse incident trends and service indicators to identify recurring issues and improvement opportunities.

• Define and implement preventive actions to enhance user experience and overall service performance.

  ERP LN Technical Architecture

• Define, maintain, and document the ERP LN technical architecture, including environments, integrations, customisations, interfaces, reporting components, and dependencies.
• Assess the architectural impact of new projects, enhancements, upgrades, and developments before implementation.
• Validate technical designs for customisations, interfaces, workflows, reports, and data flows with HQ IT, infrastructure teams, and external partners.
• Ensure solutions comply with functional requirements, security standards, performance expectations, scalability, and maintainability principles.

• Monitor architecture risks, technical debt, and obsolescence, and recommend improvement or rationalisation actions.

  Security and Cost Management

• Apply global IT security policies within the local operating context and recommend controls to address local constraints.
• Support the estimation, monitoring, and optimisation of costs associated with ERP projects and services.

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