ERP Functional Analyst

ERP Functional Analyst
Monday – Friday 8:00am-5:00pm
Competitive Salary

*This position is not eligible for remote work*
At Midland Garage Door, we are expanding our IT team to support our next generation digital roadmap that's transforming how we operate. From modernizing our core business systems to integrating smart data solutions across our plants and revamping our online sales capabilities, we're building the tools that power the future state of the organization.

As an ERP Functional Analyst, you'll play a key role in shaping that journey. You'll work closely with business stakeholders, engineers, and operations leaders to translate business needs into effective system configurations and processes — and you'll have real ownership over the systems you support. If you're excited by the idea of joining a growing team with a bold technical vision, we'd love to hear from you.

Summary:
As an ERP Functional Analyst, you will be responsible for configuring, supporting, and continuously improving our Enterprise Resource Planning (ERP) system to meet the evolving needs of the business. You'll collaborate with cross-functional teams to translate business requirements into system solutions, leveraging best practices in process design, configuration, and change management. This will be primarily focused on supporting core business functions such as manufacturing, order management, inventory, and finance. These capabilities span many different departments across the organization.

This is an individual contributor role, and it will require an in-person presence in the office to successfully deliver core job responsibilities.

Responsibilities:
ERP Configuration & Support

1. Configure, maintain, and support ERP modules to align with business processes and requirements
2. Serve as the primary point of contact for end-user questions, issues, and enhancement requests related to the ERP system
3. Diagnose and resolve system issues, escalating to vendor support or technical resources as needed
4. Develop and maintain documentation for system configurations, processes, and procedures
5. Design and deliver reports and queries to support business decision-making
6. Participate in system upgrades, patches, and testing cycles to ensure business continuity
7. Train end users on system functionality and best practices
8. Stay current with ERP vendor updates and industry trends to ensure our solutions remain effective and competitive
9. Troubleshoot and resolve data integrity and workflow issues within the ERP system

Planning

1. Participate in the development of business planning, metrics, and objective prioritization in collaboration with departments across the organization
2. Participate in the development and maintenance of project backlogs — including definition, documentation, and prioritization — to support the body of work needed for IT delivery
3. Understand corporate goals and balance those metrics and directives in the technology planning process

Systems Integration & Support

1. Support integrations between the ERP system and other business applications (e.g., CRM, analytics, e-commerce platforms)
2. Monitor and document system performance in relation to business and user needs
3. Hands-on activities around the design, implementation, testing, documentation, roll-out, and adoption of systems changes including ERP, Analytics, and CRM
4. Provide as-needed support for daily operations of the business through various systems based on areas of expertise
5. Be a trusted advisor on system capabilities and processes so that implementation plans are aligned to minimize customizations to core systems while achieving an optimized outcome
6. Participate in review, analysis, and selection of new technologies and tools to better achieve business goals

Required Qualifications:

• Bachelor's degree in Business, Information Systems, Computer Science, or related field, with 3+ years of experience supporting an ERP system in a functional or business analyst capacity
• Proven experience gathering business requirements and translating them into system configurations or process improvements
• Strong understanding of core business processes such as manufacturing, order management, inventory, or finance
• Experience writing and interpreting reports or queries to support business needs
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration abilities, with the ability to work effectively with both technical and non-technical stakeholders
• Ability to work independently and as part of a team

Preferred Qualifications:

• 2+ years' experience working with Agile development methodologies
• Experience with ERP systems in a manufacturing or distribution environment
• Familiarity with SQL or other query languages
• Experience with business intelligence or reporting tools (e.g., Power BI)

Supervisory Responsibilities:
This position does not have any supervisory responsibilities.

Equipment/Software Used:

• Microsoft Office Suite
• General Office Equipment
• Enterprise Resource Planning (ERP) system
• Reporting/Business Intelligence tools
• IT Service Management / Ticketing system

CANDIDATES OFFERED EMPLOYMENT ARE REQUIRED TO PASS A PRE-EMPLOYMENT DRUG TEST AND BACKGROUND CHECK PRIOR TO EMPLOYMENT.

We are committed to our team members, and we care deeply about providing employees and their families a supportive benefits package which includes:

• Medical and Dental insurance with company contribution
• HSA company contribution and match
• 401K with company match
• Company paid life insurance
• Vision Insurance
• Company paid short-term disability and company contribution towards long-term disability
• Supplemental insurance options
• Parental Leave
• Childbirth Recovery Leave
• Vacation and Sick Time
• Holiday pay
• Referral Bonus
• Annual work boot allowance
• Prescription safety glass allowance

By submitting your application, you acknowledge that all information provided is accurate and truthful to the best of your knowledge. Any false statements, misrepresentation, or omission of information may disqualify you from consideration for employment or, if hired, may result in termination. The company reserves the right to verify the information you have provided as part of the recruitment process. Submitting an application does not guarantee employment.

Midland Garage Door is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), disability, age, religion, or any other characteristic protected by federal, state, or local law. All employment decisions, including recruitment, hiring, promotion, compensation, benefits, and termination, are based on qualifications, merit, and business needs.

Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.