ERP Functional Analyst

We are seeking an experienced ERP Functional Analyst / Business Systems Analyst with strong business knowledge in supply chain and/or manufacturing operations. This role is not tied to a specific ERP platform; experience with commercial ERP solutions or homegrown business systems is welcome.

Key Responsibilities

• Partner with business stakeholders and super users to understand supply chain and manufacturing processes, operational challenges, and system requirements.
  
• Serve as the functional liaison between business users and technical teams, translating business needs into clear functional requirements and practical system solutions.
  
• Analyze end-to-end supply chain and manufacturing processes, including areas such as procurement, inventory management, order management, production, planning, warehousing, and distribution.
  
• Identify process gaps, system limitations, and opportunities to improve operational efficiency, data accuracy, and user experience.
  
• Provide functional support for ERP or homegrown business systems, helping users resolve process, configuration, workflow, and system-related issues.
  
• Lead or support requirements-gathering sessions, process reviews, functional workshops, and solution-design discussions with business and technical stakeholders.
  
• Prepare functional specifications, process flows, business requirements, user stories, and acceptance criteria for system enhancements and new solutions.
  
• Collaborate with developers, integration teams, and other technical resources to ensure solutions meet business and operational requirements.
  
• Coordinate and participate in system testing, user acceptance testing, issue resolution, version upgrades, and successful deployment of system enhancements.
  
• Support reporting and analytics initiatives by defining business requirements, validating data, and ensuring reports and dashboards provide meaningful operational insights.
  
• Develop and maintain functional documentation, process procedures, training materials, and system-related best practices.
  
• Support user training, change management, and adoption of new processes and system functionality.
  
• Independently manage assigned initiatives, proactively identifying risks, dependencies, and next steps while providing clear updates to stakeholders.
  
• Travel to business locations as needed to work directly with users, understand operational processes, and support implementations or improvement initiatives
  

• Hands-on ERP experience in a manufacturing/supply chain or distribution environment.
  
• Solid understanding of core manufacturing and business processes, including MRP, production planning, inventory and materials management, procure to pay, and order to cash.
  
• Ability to translate business process needs into ERP configuration and reporting solutions.
  
• Working knowledge of SQL for querying and reporting.
  
• Familiarity with ERP customization, scripting, and standard reporting tools.
  
• General understanding of system integrations and how ERP exchanges data with other applications (for example REST or SOAP based web services).
  
• Basic understanding of relational database concepts and data flows between systems.
  
• Strong problem solving ability, comfortable working with business users and adapting in fast paced ERP environments.
  

Nice to Have

• Experience with NetSuite or Syteline.
  
• Exposure to BI and reporting tools.
  
• Experience supporting shop floor, planning, or supply chain teams.
  
• Participation in one or more full ERP implementation cycles.
  
• Awareness of cloud hosted ERP environments.