ERP Business Analyst

Role Summary

We are seeking an ERP Business Solutions Analyst with a minimum of 3 years' experience in ERP implementation and support. The successful candidate will work closely with business users to gather requirements, deliver system enhancements, provide application support, and drive project initiatives from planning through implementation.

This role requires strong stakeholder management skills and the ability to collaborate with the IT teams, business users, and vendors to deliver effective business solutions and continuous process improvements.

Key Responsibilities

• Support and maintain ERP and related business applications.
• Gather, analyse, and document business requirements from users and stakeholders.
• Design, coordinate, and implement system enhancements, change requests, and process improvements.
• Manage and deliver IT and business system projects from initiation through deployment.
• Collaborate with the IT teams, business users, and external vendors to ensure successful project delivery.
• Coordinate testing, user acceptance testing (UAT), training, and go-live activities.
• Troubleshoot system issues and work with vendors or internal teams to resolve them.
• Monitor project progress, risks, timelines, and deliverables, providing regular updates to management.
• Identify opportunities to improve business processes through technology and automation.

Required Skills and Competencies

• Strong business and systems analysis skills.
• Good understanding of ERP implementation, enhancement, testing, and post-go-live support.
• Strong problem-solving and analytical skills with the ability to identify practical solutions.
• Ability to understand business requirements and translate them into clear functional or system requirements.
• Strong communication and stakeholder management skills across technical and non-technical teams.
• Ability to coordinate effectively with business users, IT teams, vendors, and external consultants.
• Strong project coordination, organisation, and follow-up skills.
• Ability to manage multiple priorities and work across different business functions.
• Business and customer-oriented with a strong focus on user needs and operational outcomes.
• Proactive, hands-on, and detail-oriented approach to work.
• Ability to take ownership of initiatives from requirements gathering through implementation and post-go-live support.
• Adaptable and comfortable working in a changing business and technology environment

Requirements

• Degree in Information Technology, Computer Science, Information Systems, Business Systems, or a related discipline.
• Minimum 3 years of relevant experience in ERP implementation, system enhancement, application support, or business systems analysis.
• Experience managing or coordinating IT, ERP, or business system projects.
• Strong understanding of ERP systems, business processes, and system workflows.
• Experience gathering business requirements and translating them into practical system solutions.
• Experience in Shipping, Logistics, Maritime, or Hospitality industries will be an advantage.
• Experience with ERP platforms such as Microsoft Dynamics 365 Business Central, Oracle OPERA, Symphony, or similar systems will be advantageous.
• Exposure to digital transformation, process improvement, system integration, or automation projects is preferred.
• Project Management certification such as PMP, PRINCE2, Agile, Scrum ,or equivalent will be an advantage.