ERP Applications Analyst - Order to Cash

You will own the day-to-day support, configuration, and continuous improvement of the enterprise applications that power Billing, Order-to-Cash (O2C), and Cash Reconciliation. You will troubleshoot complex incidents and escalations, fulfill change requests, and partner with Finance stakeholders to translate business needs into well-supported application solutions. You will apply AI and automation to modernize finance application support, automating manual processes, reducing ticket volume through self-service and intelligent tooling, and leveraging AI-driven triage, analysis, and reconciliation. You will act as a subject-matter expert on the billing and cash application landscape, support the month-end billing run, monitor integrations with ERP, banks, and payment gateways, write SQL queries to analyze issues, and maintain documentation, SOPs, and knowledge-base articles.

Responsibilities

• Provide support for billing, O2C, and cash-reconciliation applications, owning complex incidents and escalations
• Triage, investigate, and resolve application issues within agreed SLAs, performing root-cause analysis
• Manage the incident, problem, and change lifecycle in the ITSM tool
• Coordinate with vendors and internal teams to resolve defects and track fixes to closure
• Support the month-end billing run, monitoring billing jobs and ensuring invoices generate on time
• Identify and build AI- and automation-driven solutions to reduce manual effort and ticket volume
• Apply automation (scripting, workflow tools, RPA) to repetitive support, configuration, and reconciliation tasks
• Leverage AI tooling for intelligent ticket triage, root-cause analysis, anomaly detection, and knowledge-base assistance
• Configure and maintain application settings supporting billing rules, pricing, order workflows, and reconciliation logic
• Gather requirements from Finance stakeholders and translate them into configuration changes and functional specifications
• Support testing, deployments, and release cycles including regression testing for patches and upgrades
• Maintain technical and functional documentation, SOPs, and knowledge-base articles
• Monitor and support integrations between billing/O2C/cash systems and the ERP, banks, payment gateways, and data warehouse
• Investigate data and interface failures and drive timely resolution
• Write and run SQL queries and reports to analyze issues, validate data, and support audit and month-end close activities
• Act as a trusted point of contact between Enterprise IT and Finance Operations
• Support compliance, security, and audit requirements including SOX-relevant controls

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
• 8-12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash-reconciliation domains
• Demonstrated experience applying AI and/or automation to streamline support, operations, or finance processes
• Hands-on experience supporting or administering Zuora and NetSuite and the integration between them
• Strong working knowledge of end-to-end Order-to-Cash processes and supporting systems
• Experience supporting New Product Introductions (NPIs) in billing and ERP
• Experience supporting financial close activities including bank reconciliations and AR/cash sub-ledger to GL tie-outs
• Experience with an ITSM tool and structured incident/problem/change management practices
• Ability to read and write SQL and analyze data to investigate application and interface issues

Benefits

• Competitive base pay
• Equity (RSUs)
• Health insurance
• 401(k)