About Bobrick
Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world's first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide.
Job Summary
Bobrick is seeking a highly experienced ERP Application Analyst to serve as a trusted internal expert for our Infor CloudSuite Industrial (CSI) / Syteline environment. This role is ideal for a hands-on ERP professional who thrives at the intersection of business process, system architecture, and continuous improvement.
As a member of the ERP team, you will provide architectural guidance, lead complex optimization initiatives, support critical business operations, and play a key role in preparing the organization for a future migration to Infor CloudSuite Industrial. You will significantly reduce reliance on external consultants by building durable internal ERP capability while shaping the long-term evolution of Bobrick’s ERP landscape.
What Makes This Role Exciting
This role offers the chance to own and shape a mission-critical ERP platform used every day across manufacturing, supply chain, and finance. You’ll work closely with business leaders, reduce reliance on outside consultants, and help modernize the ERP landscape.
Bobrick values thoughtful problem-solving, collaboration, and practical innovation. If you’re looking for an ERP role where your experience is respected, your voice is heard, and your work directly supports manufacturing, supply chain, and financial operations, Bobrick offers a strong foundation for long-term impact and growth.
Essential Duties & Responsibilities
Role-Specific Responsibilities – ERP Systems (Infor CloudSuite Industrial / Syteline):
System Support & Functional Troubleshooting
- Provide day-to-day functional support for Infor CloudSuite Industrial (CSI) / Syteline, covering key modules across manufacturing, supply chain, finance, quality, customer service, and distribution.
- Troubleshoot issues involving ERP configuration, workflows, transactions, costing logic, cross-module interactions, and APS planning behavior.
- Investigate and resolve integration failures, including incomplete or failed item, order, production, inventory, or financial transactions between ERP and connected systems.
- Support key customizations, extensions, IDOs, reports, forms, and workflows—understanding their function, dependencies, and operational impact.
- Partner with business users to align ERP functionality with operational workflows and planning processes.
- Serve as a senior functional subject matter expert, advising on solution options, feasibility, and future-state design.
- Diagnose complex, cross-functional ERP issues requiring deep understanding of system architecture, data structures, and integrations.
ERP Configuration & Functional Setup
- Configure ERP parameters, workflows, security roles, forms, and module-specific settings.
- Document configuration decisions, functional specifications, validation steps, and the resulting business impact.
- Recommend improvements leveraging standard CSI capabilities and ERP best practices.
- Design scalable configurations that support enterprise-wide process alignment.
- Evaluate and redesign legacy customizations to reduce technical debt and prepare for CloudSuite adoption.
Cloud Migration Preparation & Roadmap Support
- Contribute to planning for Bobrick’s future migration from on-premise Syteline to Infor CloudSuite Industrial (CSI).
- Identify customizations, integrations, and business processes requiring redesign for cloud readiness.
- Support analysis of functional gaps, module readiness, and data quality requirements for cloud transition.
- Develop functional design recommendations for cloud-compatible solutions.
- Serve as an internal expert for assessing CloudSuite features and determining fit-to-standard approaches.
- Lead cross-functional teams in preparing data, processes, and integrations for cloud transition.
Process Alignment & Functional Expertise
- Support ERP-enabled processes such as order-to-cash, procure-to-pay, production, inventory management, costing, financials, and APS-supported planning.
- Work collaboratively with business partners to identify opportunities to standardize processes and leverage ERP best practices.
- Define future-state ERP process models aligned with best practice and cloud-first principles.
- Lead cross-functional workshops to map enterprise processes to CSI capabilities.
Testing & Release Preparation
- Execute functional and regression testing for ERP upgrades, patches, enhancements, and configuration changes.
- Validate end-to-end business workflows across planning, supply chain, manufacturing, and financial processes.
Data Analysis & Exception Resolution
- Investigate and correct data discrepancies or incomplete transactions across ERP modules.
- Perform root cause analysis on recurring issues and document corrective actions.
- Analyze cross-module data dependencies to support complex operational or financial issues.
User Support, Training & Documentation
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Provide functional support for ERP users across multiple business functions.
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Develop and deliver ERP-specific training materials, job aids, and SOPs to support system adoption and operational efficiency.
General Responsibilities:
Business Process & Requirements Management
- Partner with functional leaders to analyze, document, and improve business processes.
- Elicit and document business requirements through interviews, workshops, and workflow analysis.
- Translate business needs into clear functional and technical requirements.
- Maintain a backlog of improvement opportunities, prioritizing according to IT governance guidelines.
- Support process standardization across divisions to ensure consistency and compliance.
Application Ownership & Administration
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Serve as an application owner or co-owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities.
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Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators.
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Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment.
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Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long-term sustainability.
- Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow-up and resolution.
Project & Release Management
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Participate in or lead projects across the enterprise application landscape from scoping to deployment.
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Define Agile user stories, acceptance criteria, and test plans for system enhancements.
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Support upgrades, integrations, and cross-system implementations.
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Develop UAT plans, manage testing cycles, track results, and validate deployments.
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Prepare release notes and training materials for major system updates.
Data Integrity & Reporting
- Ensure data accuracy, consistency, and quality across enterprise applications.
- Collaborate with IT and data teams to define data governance requirements.
- Develop and maintain reports and dashboards using available system tools and BI platforms.
- Monitor and troubleshoot data flows between integrated systems.
User Support & Training
- Provide functional support for enterprise applications.
- Serve as subject matter expert on business processes and system best practices.
- Create training materials, job aids, and knowledge base articles.
- Identify recurring issues and recommend process or system improvements.
Continuous Improvement & Governance
- Identify and implement workflow automation and process optimization opportunities.
- Support IT governance, documentation standards, and change management procedures.
- Participate in post-implementation reviews and document lessons learned.
- Monitor system performance and user feedback to recommend enhancements.
Strategic Partnership & Stakeholder Engagement
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Build strong relationships with business leaders to understand needs and anticipate future requirements.
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Communicate effectively with both technical and non-technical audiences.
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Act as a liaison between IT and business to ensure alignment with corporate strategy.
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Contribute to application roadmap discussions and long-term planning.
Qualifications
Education and Experience
- Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Accounting, Operations, or related field.
- 5+ years of hands-on functional experience with Infor CloudSuite Industrial (CSI) or Syteline, including configuration and module ownership.
- Expert-level understanding of CSI data structures, IDOs, integrations, APS, module interdependencies, and system architecture.
- Experience leading major ERP initiatives such as module implementations, process redesign, or cloud migration planning.
- Demonstrated ability to diagnose highly complex ERP issues spanning finance, supply chain, production, and integrations.
Preferred Qualifications
- Experience preparing for or supporting cloud migration initiatives
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Experience reducing reliance on ERP consulting resources through internal capability building.
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Understanding of CloudSuite Industrial differences from on-prem Syteline, including multi-tenant constraints and standardization requirements.
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Experience with IDOs, forms, reports, workflows, event handlers, and integrations.
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Exposure to workflow automation or low-code tools.
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Interest in leveraging generative AI tools for documentation, testing, analysis, or ERP modernization.
Core Competencies
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Deep functional ERP knowledge across multiple modules.
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Strong analytical and problem-solving skills.
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Ability to translate complex business needs into scalable ERP-supported processes.
- Clear communication and cross-functional collaboration skills.
- High attention to detail and accuracy.
- Ability to work independently while prioritizing competing demands.
- Strong customer-service mindset and commitment to continuous improvement.
Schedule: M-F, 8:00 am – 5:00 pm (flexible availability needed as hours may vary depending on business needs.)
Location: This position can either be based out of our North Hollywood, CA corporate headquarters or our Clifton Park, NY facility.
Pay: $109,000.00 - $127,000.00
Benefits:
- Medical
- Dental
- Vision
- 401(k) Retirement Plan
- Life and AD&D
- Long- and Short-Term Disability Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid time of for vacation, sick and personal days
- Parental Leave
- Educational Assistance Program
- Employee Assistance Program
- Pet Insurance
Why Join Bobrick?
You'll find the stability of a long-established company with the growth opportunities of a trusted industry leader. We offer an inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. Join us to grow your skills and contribute to a company built on innovation, integrity, and sustainability. Together, we’re shaping the future of washroom design, one project at a time.
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Legacy & Leadership – 100+ years as a global washroom solutions leader
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Purpose-Driven Impact – Products that improve hygiene, accessibility, and sustainability
worldwide.
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Growth Opportunities – Training, mentorship, and career advancement.
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Inclusive Culture – Collaborative, respectful, and diverse workplace
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Sustainability Commitment – Supporting green building and environmental stewardship.
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Global Stability – Privately held, established brand with global presence.
Bobrick’s Culture: We view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:
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Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.
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Offer the best value: Provide products and services which best meet each customer's needs.
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Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote
equity, and be inclusive. Help each employee develop and achieve their potential.
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Foster a fearless and trusting culture.
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Continuously improve everything we do.