Epic System Analyst Ambulatory Healthy Planet

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

Epic Analyst - Population Health
Florida residency required.
We are seeking a proactive and collaborative Epic Analyst to join our Digital/Population Health team. In this role, you will support key digital health initiatives that expand access to care, improve patient outcomes, and strengthen the digital front‑door experience across our population health ecosystem. The ideal candidate brings strong Epic expertise—preferably in Healthy Planet or Ambulatory—and a passion for using technology to drive meaningful healthcare transformation.
You will deliver high‑quality service across operational support, workflow analysis, system testing, upgrades, and optimization efforts. This includes monitoring and resolving service tickets, supporting new system implementations, analyzing workflows, participating in testing, and assisting in training activities. The Epic Analyst also contributes to project work, collaborates closely with multidisciplinary teams, and maintains up‑to‑date knowledge of Epic applications and related processes. Consistent communication, teamwork, and a positive, solutions‑focused mindset are essential.
Qualifications include: a bachelor’s degree (or equivalent experience), 3–4+ years working with large hospital systems, and preferred Epic certification/experience in Healthy Planet or Ambulatory.

Position Responsibilities

• Attitude - Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
• Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
• Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Service Management - Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
• Workflow Analysis - Independently performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
• Testing - Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides input for testing scripts with workflow updates/system upgrades/implementations
• Upgrades/Optimizations - Performs system activities related to upgrades and optimization with vendor assistance.
• Projects and New System Implementations - Executes assigned tasks within specified time frame. Able to manage multiple projects while maintaining portfolio of regular support assigments
• Issue Resolution - Utilizes system knowledge and available resources to address routine issues.
• Leadership - Actively participates in departmental and customer team meetings. Prepares and presents substantial portions of meetings on a regular basis. Acts as a team resource by taking notes or other support activities.
• Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
• Downtime Processes - Reviews and provides input for development of downtime processes. Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities.
• Training - Provides input related to the development of training content for users. Assist with formal training classes when necessary in the form of teaching, proctoring, materials preparation or other tasks as necessary.

Qualifications

• License/Registration/Certification

  • None

• Education

  • Bachelor's Degree or equivalent experience

• Experience

  • 3-4+ years experience with large hospital applications/systems preferred Relevant application certification desired (when applicable)

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: