ENVOY, CUSTOMER CARE & EXPERIENCE
jcorp · KPJ Sabah Specialist Hospital ·
- Category
- Support
GENERAL DESCRIPTION
To ensure smooth running and workflow in the CCX on a daily basis
JOB DESCRIPTIONS :
Responsible to attend to all patients arriving at Main Lobby.
To be alert and provide assistance to guests entering and exiting the main lobby entrance.
To escort guests, whenever necessary to distant locations within the hospital premises
To provide porter service to patients admitting and discharging from the hospital, upon request from guests and/or wards.
Managing Incoming Call
To receive all incoming calls and redirect them to the correct extensions.
To record date, time, extension number and name of person and dept. making the call. To
record if it is personal or official.
To record all details of time, date, name of caller, ext. no and nature of call.
Handling of general inquiries and complaints
To ensure that all enquiries or complaints received from the customer is followed through.
To ensure that correct information is given to customers at all times.
To greet callers courteously and take down messages accurately.
Clerical duties
To ensure that the office / lobby area is clean and neat at all times
To type memos and letters as per instruction given.
To manage the reading area e.g. arrangement of books, newspapers, magazines.
To ensure that all flyers and brochures are well displayed at the CCX.
Ensure the policies on patient’s and family’s rights are addressed at all times.
Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times.
Ensure adherence to Standard People Practice (SPP)
To adhere to Standard People Practice (SPP) at all times
To assist in any other responsibility as deemed necessary by the Head CCX To perform any other duties as and when required by the management.
JOB REQUIREMENT
Education:
Diploma in business with knowledge and skills in handling complaints
Or SPM with proficiency in spoken English and Bahasa Malaysia.
Knowledge and Experiences:
Minimum 1 years experience in any servicing environments
Special skills required
Proficient in writing and conversing in English and Bahasa Malaysia.
Caring, honest, and responsible workers and team player
Microsoft Office literacy
Personal attributes
Personable, responsible, mature, sensitive, confident and well presented. Highly motivated with a sincere commitment to quality improvement. Excellent team player. Able to portray an image of high quality of the hospital to the Patients and/ or Visitors. Must be able to deal with staff at all levels of the organization.