Entry-Level Customer Support Associate | 100% Remote

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Entry-Level CSR Benefits Work-From-Home Opportunity

100% Remote | Flexible Schedule | Training Provided

Are you looking for a remote career that offers flexibility, professional growth, and the opportunity to help others?

AO is seeking motivated, service-oriented individuals to join our team as Entry-Level Service Representatives. This opportunity is ideal for individuals who enjoy working with people, solving problems, and building meaningful relationships while developing valuable professional skills.

Whether you're starting your career or transitioning from customer service, retail, hospitality, healthcare, education, or another client-focused field, we provide the training, mentorship, and support needed to help you succeed.

No prior experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to helping families protect their financial future while developing future leaders through mentorship, professional development, and performance-based career advancement.

What You'll Do

As an Entry-Level Service Representative, you'll assist clients who have requested information regarding their benefits and coverage options.

Client Responsibilities

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products and services in a clear, professional manner

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer service and follow-up support

• Build strong, long-term client relationships

• Maintain accurate client records and documentation

Professional Development

• Participate in structured virtual training and coaching

• Develop communication, customer service, and leadership skills

• Learn industry products, systems, and best practices

• Collaborate with a supportive remote team

• Continue growing through mentorship and leadership development opportunities

Why Join AO?

100% Remote Flexibility

• Work remotely from anywhere within the United States

• Flexible scheduling after training

• No commuting

• Modern virtual work environment

Training & Mentorship

• Comprehensive onboarding program

• Weekly coaching and development

• Leadership mentoring

• Ongoing professional support

• Promotion from within

Career Growth

• Performance-based advancement

• Leadership development opportunities

• Clear pathways into management

• Long-term career potential

Weekly Pay & Benefits

• Weekly performance-based compensation

• Performance bonuses

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Union-supported work environment

• Leadership conferences and professional development events

What We're Looking For

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Strong organizational and time-management skills

• Ability to work independently while collaborating remotely

• Professionalism and integrity

• Coachability and a growth-oriented mindset

• Commitment to delivering exceptional customer service

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Client Relations

• Retail

• Hospitality

• Healthcare

• Administrative Support

• Call Center Operations

• Sales

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to build a rewarding long-term career.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Get Started?

If you're looking for a flexible remote career where you can grow professionally, help working families, and develop valuable leadership skills, we'd love to hear from you.

Apply today and begin building your future with AO.

Work From Home. Help Others. Grow Your Career. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.