Company description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.
Job description
Key responsibilities
Guest experience & engagement
Deliver warm, friendly, and personalized guest interactions at all times.
Create a lively and welcoming atmosphere throughout the resort.
Engage guests in recreational and entertainment activities while ensuring exceptional service standards.
Build strong rapport with guests and encourage participation in daily programs and events.
Maintain awareness of guest preferences to personalize experiences whenever possible.
Entertainment & activities
Organize and conduct daily entertainment programs, sports activities, games, fitness sessions, beach activities, and social events.
Lead activities such as stretching, yoga, aqua gym, dance sessions, tournaments, and interactive games.
Participate in themed evenings, resort celebrations, and seasonal events.
Assist in developing creative activity schedules and entertainment concepts.
Ensure activities are enjoyable, professional, and aligned with the luxury image of the resort.
Recreation operations
Assist with the setup and preparation of activity areas, entertainment equipment, and recreational facilities.
Ensure all recreational areas remain clean, organized, and safe.
Monitor equipment condition and report maintenance issues promptly.
Support pool, beach, and recreation operations as required.
Promote resort facilities and activities to maximize guest participation.
Health, safety & compliance
Ensure guest safety during all activities and immediately report incidents or hazards.
Follow resort health and safety procedures at all times.
Maintain hygiene and cleanliness standards within all recreation areas.
Ensure activities comply with resort operational guidelines and luxury hospitality standards.
Team collaboration
Work closely with Front Office, Food & Beverage, Housekeeping, Spa, and Security teams to ensure seamless guest experiences.
Participate in daily briefings, departmental meetings, and training programs.
Support colleagues and contribute positively to team morale and resort culture.
Qualifications
Qualifications & requirements
Previous experience in entertainment, recreation, hospitality, fitness, sports activities, or guest engagement preferred.
Experience in luxury hospitality or resort operations is an advantage.
Energetic, outgoing, and confident personality.
Excellent communication and interpersonal skills.
Ability to interact with multicultural guests and adapt to different guest profiles.
Fitness, dance, sports, or performance background is considered an advantage.
Basic first aid and CPR certification preferred.
Good command of English; additional languages are an advantage.
Ability to work flexible schedules including weekends and public holidays.
Competencies
Guest service excellence
Communication skills
Creativity & engagement
Teamwork & collaboration
Positive energy & enthusiasm
Professional grooming
Adaptability
Cultural awareness
Problem solving
Physical requirements
Ability to stand, walk, and remain active for extended periods.
Ability to participate in sports, fitness sessions, dancing, and outdoor activities.
Capability to lift and carry recreational equipment when required.
Additional information
Understanding of ultra-luxury guest expectations and brand alignment.
Experience in project coordination, scheduling, and document control during pre-opening stages.
Experience in pre-opening is a must.
A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with luxury standards.