Enterprise Technical Account Manager

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

REPAY is seeking an Enterprise Technical Account Manager (eTAM) to serve as a trusted technical advisor to our strategic enterprise clients. The eTAM will own the ongoing technical relationship with an assigned portfolio of complex clients, developing a deep understanding of their technical environments, integrations, payment workflows, and business priorities.

This highly visible, client-facing role partners closely with clients and internal teams to ensure the ongoing performance and success of REPAY solutions. The eTAM will provide technical guidance, manage complex technical issues and escalations, and help clients optimize and expand their use of REPAY's technology.

The eTAM will work cross-functionally with Product, Engineering, Support, Operations, Implementations/Sales Engineering, Client Success, and Sales to advocate for client needs and drive successful outcomes.

RESPONSIBILITIES

• Serve as a trusted technical advisor and key point of contact for assigned enterprise clients, developing a strong understanding of their business needs, technical environments, and use of REPAY solutions.
• Build and maintain strong relationships with client stakeholders across technical, operational, and business functions.
• Provide technical guidance and consultation to clients throughout the lifecycle of the relationship, helping them navigate REPAY's products, capabilities, and integrations.
• Partner with clients and internal teams to understand technical needs, identify solutions, and support successful outcomes.
• Proactively identify potential technical risks, challenges, and opportunities within assigned client relationships and help drive appropriate action.
• Coordinate and support the resolution of complex technical issues and client escalations, engaging the appropriate internal resources as needed.
• Work cross-functionally with Product, Engineering, Support, Operations, Implementations/Sales Engineering, Client Success, Sales, and other teams to address client needs and priorities.
• Serve as an advocate for enterprise clients internally, helping communicate client feedback, business needs, technical requirements, and emerging priorities.
• Support the adoption and ongoing success of REPAY products and solutions within assigned enterprise accounts.
• Provide technical insight and support for client discussions, strategic initiatives, new opportunities, and evolving business needs.
• Identify opportunities to strengthen REPAY's enterprise client experience, technical account management practices, and internal processes.
• Maintain appropriate knowledge of REPAY's products, technology, integrations, and industry trends to effectively advise and support clients.
• Perform other responsibilities and support strategic initiatives as needed based on evolving client and business needs.
• Rotating assignment for technical off-hours on-call support of our strategic enterprise accounts.

SKILLS & EXPERIENCE NEEDED

• 5+ years of experience in Technical Account Management, Solutions Engineering, Implementation Engineering, Technical Consulting, Customer Engineering, or a similar client-facing technical role.
• Experience supporting enterprise or complex clients within a SaaS, fintech, payments, or technology environment.
• Strong understanding of API-based integrations, including REST APIs, webhooks, authentication, data flows, and system-to-system integrations.
• Demonstrated ability to investigate complex technical issues and coordinate resolution across multiple technical teams.
• Strong technical aptitude with the ability to understand system architecture, integrations, and workflows.
• Proven ability to build trusted relationships with both technical stakeholders and senior business leaders.
• Excellent written and verbal communication skills, including the ability to translate complex technical concepts for non-technical audiences.
• Strong project management, organizational, and stakeholder management skills.
• Demonstrated ability to manage multiple clients, initiatives, escalations, and competing priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with a proactive, ownership-oriented approach.
• Ability to collaborate effectively across Product, Engineering, Support, Operations, Sales, and Account Management organizations.

PREFERRED QUALIFICATIONS

• Experience within payments, fintech, financial services technology, or another highly integrated transaction-processing environment.
• Knowledge of payment processing concepts, including card and ACH transaction flows, payment gateways, settlement, reconciliation, tokenization, and payment security.
• Experience with API testing and troubleshooting tools such as Postman.
• Familiarity with SQL, application logs, monitoring tools, or similar technical troubleshooting methods.
• Experience supporting high-volume, mission-critical platforms or complex enterprise integrations.
• Familiarity with PCI DSS and other security or compliance requirements applicable to payment processing.
• Experience presenting technical information and recommendations to senior or executive-level audiences.

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.