Enterprise Service Management (ESM) Solution Architect
Myriad360 · United States ·
- Category
- Architecture
Enterprise Service Management (ESM) Solution Architect
Who You Are:
You’re a strategic consultant and technical architect who thrives at the intersection of business transformation and enterprise technology. You understand that Enterprise Service Management is more than implementing a platform—it's about helping organizations work smarter, automate intelligently, and deliver exceptional employee and customer experiences.
You enjoy partnering with executive stakeholders to solve complex operational challenges while remaining hands-on enough to design scalable technical solutions. Whether you're leading discovery workshops, developing transformation roadmaps, or mentoring delivery teams, you bring equal parts business acumen, technical expertise, and consultative leadership.
You stay current on emerging technologies, AI-powered automation, and modern service management practices, and you're passionate about helping organizations maximize the value of platforms like ServiceNow, Jira Service Management, Freshservice, and other enterprise solutions.
About The Role:
As an Enterprise Service Management (ESM) Solution Architect, you'll lead customers through every phase of their transformation journey—from discovery and strategy to solution architecture, implementation oversight, and long-term roadmap planning.
Working closely with executives, IT leaders, HR, facilities, security, and operational teams, you'll design scalable service management ecosystems that align people, processes, and technology. You'll leverage industry best practices and modern Enterprise Service Management platforms to improve operational efficiency, automate workflows, and support enterprise-wide digital transformation initiatives.
This role blends consulting, enterprise architecture, solution design, and technical leadership to deliver measurable business outcomes for our customers.
Must be based in the United States. Travel is expected up to 40%
Other responsibilities include:
Customer Consulting
Enterprise Solution Architecture
Design scalable Enterprise Service Management solutions leveraging platforms such as:
Architect solutions supporting:
Platform Architecture
Design enterprise-scale architectures including:
Technical Leadership
Business Process Improvement
Evaluate and modernize business processes including:
Pre-Sales Support
Desired Skills and Experience:
Preferred Platform Experience
Experience with one or more of the following:
Technical Expertise
Experience with:
Preferred Certifications
Preferred Industry Experience
Experience in one or more of the following is highly desirable:
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $200,000- $280,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.