SUMMARY OF RESPONSIBILITIES
The Enterprise Network Engineer will design and operate FirstKey Homes’s enterprise network infrastructure across corporate locations, cloud environments and remote users. This is a hands-on engineering role responsible for maintaining a secure, resilient and high performing network environment. The ideal candidate has strong experience with enterprise routing and switching, network security, wireless infrastructure, cloud networking and modern SASE/SD-WAN technologies.
The Enterprise Network Engineer will serve as a senior technical resource within Infrastructure Operations, carrying out network-focused projects, troubleshoot complex issues and help establish standards and best practices as the organization continues to modernize.
ESSENTIAL DUTIES
- Enterprise Networking
- Design, configure, maintain and troubleshoot enterprise LAN, WAN, WLAN and Internet connectivity
- Manage enterprise routing and switching infrastructure; primarily Cisco Catalyst
- Configure and troubleshoot VLANs, trunking, spanning tree, link aggregation, routing protocols, ACLs and network segmentation
- Maintain high-availability in network connectivity across corporate and cloud networks
- Perform network capacity planning, performance analysis and proactive improvement
- Develop and maintain network diagrams, standards, configuration documentation and operational procedures
- SASE, SD-WAN & Remote Connectivity
- Administer and optimize the organization’s CATO SASE environment
- Support secure remote access, internet and cloud connectivity through the SASE platform
- Troubleshoot routing, application performance, connectivity and policy issues across the WAN
- Assist with continued migration from traditional network architecture toward SASE and a zero-trust model
- Network Access Control & Network Security
- Lead or significantly contribute to the ongoing implementation and administration of Network Access Control (NAC)
- Develop an optimized network segmentation and access-control strategy for all corporate device classes
- Implement and maintain 802.1X and related authentication technologies where applicable
- Partner with Cybersecurity to implement network security policies, vulnerability remediation and network infrastructure hardening
- Wireless Networking
- Configure, maintain and troubleshoot enterprise wireless networks
- Perform wireless performance analysis and assist with RF optimization, coverage capacity and troubleshooting roaming issues
- Cloud & Hybrid Networking
- Responsible for corporate Azure network infrastructure
- Configure and troubleshoot VNets, subnets, routing, NSGs, VPN connectivity and related Azure networking services
- Support connectivity between cloud resources, corporate networks, remote users and applicable third-party environments
- Collaborate with Systems and Cloud Engineering teams on infrastructure projects requiring network design or connectivity
- Operations & Troubleshooting
- Serve as an escalation point for complex network incidents and performance issues
- Perform packet captures, traffic analysis and systemic troubleshooting of network and application connectivity
- Participate in root-case analysis for significant infrastructure incidents
- Monitor network health, availability, utilization and performance
- Participate in infrastructure maintenance and changes that may occasionally occur outside of normal business hours
- Work with telecommunications carriers, ISPs, hardware vendors and other third parties
- Develop repeatable configuration standards and engineering practices
- Assist with lifecycle planning and replacement of network infrastructure
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
- Primarily working indoors, office environment.
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- Up to 10% travel to offices throughout the US and globally for maintenance/upgrade purposes.
REQUIRED EDUCATION AND EXPERIENCE
- Minimum 5+ years of professional experience in managing enterprise-scale global networks
- Strong knowledge of Layer 2 and Layer 3 networking fundamentals
- Hands-on experience with enterprise routing and switching
- Strong understanding of:
- TCP/IP, Wireless & RADIUS Auth, VLANs, Spanning Tree, Link Aggregation, BGP and OSPF, DNS and DHCP, NAT, VPN, QoS, Network Segmentation & Access Control
- Experience troubleshooting complex network and application connectivity issues
- Strong experience supporting firewalls, SD-WAN/SASE, Software-Defined Networking
- Experience in managing cloud-based networks such as within Microsoft Azure
- Strong experience in working with Cisco Catalyst & Meraki
- Experience implementing and managing Access Control solutions
- Experiencing in capturing documentation for audit purposes
- CCNP or equivalent demonstrated enterprise networking knowledge
PREFERRED EDUCATION AND EXPERIENCE
- Experience in managing Cato Networks SASE
- Experience with 802.1X, RADIUS, certificate-based network authentication
- Experience with network monitoring and observability platforms
REQUIRED SKILLS
- Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
- Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving— Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Troubleshooting— Determining causes of operating errors and deciding what to do about it.
- Systems Analysis— Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Service Orientation— Actively looking for ways to help people.
- Time Management— Managing one's own time and the time of others.
- Speaking— Talking to others to convey information effectively.
- Writing— Communicating effectively in writing as appropriate for the needs of the audience.
- Driving Growth – Proven skill in assisting other team leaders with driving growth within individual teams.
WORK STYLES & BEHAVIORS
- Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
- Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.