At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As an Enterprise Master Data Management Operations Specialist based in Sunway Pinnacle, Selangor, Malaysia, you will play a crucial role in ensuring the accuracy, compliance, and efficiency of our global Master Data processes. You will act as a primary partner for business users, driving issue resolution, managing technical deployments, and acting as a bridge between business needs and technical solutions to support continuous improvement across the enterprise.

The Opportunity

• Manage end-to-end incident resolution: Utilizing our ticketing system to handle incoming requests and act as the first point of contact for Business Users regarding the maintenance of Supplier, Customer, Employee, and Intercompany Master Data, always ensuring strict compliance with SLA thresholds.

• Bridge the gap between business and technical teams: By understanding end-to-end customer processes and objectives, you gather business requirements, assess impacts, and act as a conduit between the business and technical support or project teams to enhance service delivery.

• Drive continuous improvement and project management: Lead, coordinate, and participate in both RSS and global projects. This includes providing functional analysis, creating test scripts, coordinating regression testing (e.g., in HP ALM), and creating roadmaps to implement business performance improvements.

• Foster cross-functional collaboration and learning: Maintain vital process documentation, knowledge bases, and learning paths. You proactively seek opportunities to align teams, support technology deployments (including hypercare and training), and provide cross-departmental advisory support.

• Prioritize stakeholder management: Establish strong, communicative relationships with key internal stakeholders, serving as an escalation board for IT, and regularly engaging with the Finance & Procurement community to understand and meet their evolving business needs.

• Uphold company standards: Perform your duties with high integrity, managing multiple open cases flexibly as business evolves, while strictly complying with Roche guidelines and SHE (Safety, Security, Health, and Environmental Protection) standards.

Who You Are

• Hold a Bachelor’s degree in Finance, Accounting, Information Systems/Technology, Business Administration/Management, Data Science/Analytics, or Supply Chain/Operations Management.

• Strong and bilingual communicator: You possess exceptional communication skills in English and Thai. Please note: Proficiency in speaking, reading, and writing Thai is a mandatory requirement for this role.

• Foundational Master Data experience: You bring 0–1 year of Master Data management experience. Previous experience working in a Shared Services or Customer Service Centre support function is a distinct advantage.

• Technologically adept: You have hands-on experience using SAP (FI, MM, CO, SD). Additional basic technical knowledge of SAP MM, AA, and SD modules is highly desirable, as is prior experience participating in technology projects.

• Customer-centric problem solver: You blend analytical thinking with a keen eye for detail and innovation. You are an adaptable team player with multicultural acceptance, highly skilled at multitasking and prioritizing competing demands with minimal supervision.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.