Enterprise Integration Product Manager

Anticipated Contract End Date/Length: May 31, 2027
Work Setup: Hybrid (60% office / 40% home)
Clearance Required: BPSS - Contractor must be eligible

What you will do:

• Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation, and consumer experience.
• Own platform lifecycle management across the estate, including standard versions, upgrade plans, deprecation and exit strategies, and technical debt prioritisation.
• Shape and prioritise demand using transparent criteria including risk reduction, service stability, regulatory requirements, cost, and customer impact.
• Set and maintain standards and reference patterns for IBM MQ, including configuration baselines, connectivity patterns, TLS/mTLS, authorisation, auditing, and logging.
• Set and maintain standards for ACE integration patterns, deployment and runtime standards, and operational governance.
• Set and maintain standards for ITX map governance, version control, runtime deployment, and controls.
• Set and maintain ITM and Instana standards covering monitoring coverage, alert policies, dashboards, noise reduction, and actionable alerts.
• Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
• Maintain product documentation and service catalogue entries, ensuring clarity around supported services and consumption methods.
• Own service health outcomes covering availability, stability, performance, capacity, and resilience.
• Define and track SLIs, SLOs, and KPIs, including incident trends, MTTR, change failure rate, and platform performance indicators.
• Lead major incident reviews and drive root cause elimination.
• Drive problem management, reliability engineering initiatives, and runbook maturity.
• Define, test, and evidence disaster recovery and high-availability expectations.
• Convert the roadmap into a prioritised backlog and delivery plan with engineering, SRE/operations, and programme partners.
• Lead delivery of platform initiatives, including upgrades, migrations, monitoring rollouts, automation, and hardening.
• Ensure changes meet non-functional requirements and progress through appropriate change and release governance with clear consumer communications.
• Maintain the platform security posture through patching, vulnerability remediation, secure configuration, access controls, and certificate lifecycle management.
• Own and manage product risk items and remediation plans.
• Support audits by providing evidence and driving findings through to closure.
• Partner with cybersecurity, architecture, and risk teams to design and implement compliant solutions.
• Act as the primary senior interface for application teams, architecture, operations/SRE, cybersecurity, and service management stakeholders.
• Communicate roadmap, standards, service health, and key changes clearly while managing expectations and dependencies across teams.
• Drive improvements to consumer onboarding and adoption through templates, reference implementations, and enablement.
• Manage IBM and tooling vendor relationships, including support case escalations and roadmap alignment.
• Own licensing and cost management, including utilisation analysis, renewal planning, optimisation, and waste avoidance.
• Set platform standards and approve or decline non-standard implementations through established governance.
• Prioritise backlog items and sequence delivery against available capacity and risk.
• Manage large-scale, multi-region deployments across multiple geographies and time zones, including operating model alignment, follow-the-sun support, regional standardisation, and regulatory or latency constraints.
• Track product success measures, including high-severity incident reduction, repeat issue reduction, MTTR improvement, supported-version coverage, patch and vulnerability compliance, monitoring and observability coverage, alert-noise reduction, cost optimisation, roadmap delivery, and consumer satisfaction.

• Bring strong experience in product or service management for enterprise platforms, particularly middleware, integration, messaging, monitoring, or observability platforms, ideally within a regulated environment.
• Possess deep knowledge of IBM MQ and solid working knowledge of ACE, ITX, and observability tools such as ITM, Instana, or equivalent technologies.
• Offer a proven track record in platform lifecycle management, including upgrade programmes, standardisation, deprecation, and technical debt management.
• Apply a strong operational mindset across incident and problem management, capacity planning, resilience, high availability, disaster recovery, and SLI/SLO-based performance management.
• Demonstrate strong stakeholder management skills and the ability to influence across multiple teams and senior stakeholders.
• Have experience managing large-scale, multi-region deployments of messaging, integration, and observability platforms across multiple geographies and time zones.
• Understand operating model alignment, including follow-the-sun support, regional standardisation, and management of regional regulatory and latency constraints.
• Possess proven delivery experience with IBM MQ within a complex enterprise estate supporting hundreds or thousands of queue managers or a large application population.
• Exhibit strong decision-making, prioritisation, governance, and cross-functional leadership capabilities.
• Manage platform risk, compliance, security requirements, vendor relationships, licensing, and cost optimisation effectively.
• Be eligible for BPSS clearance.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.