Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary

The Enterprise Architect (EA) partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application and technology portfolio management, reference architecture development, and lifecycle governance, ensuring solutions are scalable, secure, cost-effective, and aligned to enterprise objectives. The EA operates across domains, providing guidance rather than owning delivery, and supports architecture and security governance processes.

Key Responsibilities

• Business & Strategy Alignment

  • Partner with business stakeholders to understand business objectives, processes, and value streams, and translate them into architectural implications.

  • Develop and maintain business capability models and map capabilities to applications, data, and technologies.

  • Support technology strategy and road-mapping, aligning initiatives to business priorities and outcomes.

  • Contribute architectural insight to investment planning and prioritization discussions.

• Application & Technology Portfolio Management

  • Maintain visibility into the application and technology portfolio, including lifecycle status

  • Identify redundancy, technical debt, and modernization opportunities across the portfolio.

  • Support rationalization efforts, including cloud migration, platform consolidation, and vendor optimization.

  • Collaborate with product, platform, and delivery teams to guide lifecycle decisions.

• Architecture & Design

  • Develop and maintain enterprise and domain reference architectures, standards, and reusable patterns.

  • Review solution designs for alignment with enterprise architecture principles and security requirements.

  • Provide architectural guidance for integrations, data flows, cloud adoption, and modernization initiatives.

  • Ensure architectural decisions consider scalability, resilience, security, and operational supportability.

• Governance & Standards

  • Participate in or support Architecture and Security Review Boards, providing risk-based guidance and recommendations.

  • Define and evolve architectural principles, guardrails, and design standards.

  • Balance governance with delivery velocity by promoting approved patterns and self-service guidance.

  • Document architectural decisions and rationale for reuse and transparency.

• Collaboration & Influence

  • Work closely with solution architects, security architects, product owners, and engineering teams.

  • Communicate architectural concepts clearly to both technical and non-technical audiences.

  • Act as a trusted advisor, influencing outcomes through credibility and collaboration, not authority.

Required Qualifications

Experience

• 12years of experience in enterprise, solution, or domain architecture roles.

• Hands-on experience working with business processes, applications, data, and infrastructure.

• Experience supporting application portfolio management, lifecycle governance, or technology roadmaps.

• Exposure to cloud platforms (AWS, Azure, GCP) and modern integration patterns.

• Experience working in environments with formal architecture or security governance.

Skills & Competencies

• Strong business acumen with the ability to connect technology decisions to business outcomes.

• Experience creating and maintaining:

  • Business capability models

  • Application and technology portfolios

  • Reference architectures and standards

• Understanding of software lifecycle management, including modernization, migration, and retirement.

• Ability to assess architectural risk and trade-offs pragmatically.

• Strong written and verbal communication skills.

Certifications (Preferred)

• TOGAF (Foundation or Certified)

• AWS / Azure / GCP Architect certification (Associate or Professional)

• ITIL (Foundation or higher)

• SAFe Architect, COBIT, or equivalent governance frameworks (nice to have)

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.