English Client Success Specialist

About the job:

About the role:

We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.

Key responsibilities:

• Follow up with clients regularly to ensure satisfaction
• Maintain strong and professional relationships with clients
• Conduct quality calls to ensure service standards are met
• Handle client complaints and solve conflicts professionally
• Coordinate with internal teams to resolve client issues
• Follow up with clients regarding pending payments
• Ensure all client requests are handled on time
• Keep records of client communication and feedback
• Report client concerns to management when needed

Requirements

• Previous experience in customer service, client relations, or account management preferred
• Fluent English speaker (spoken and written)
• Strong communication skills
• Problem-solving skills and attention to detail
• Ability to handle difficult situations professionally
• Ability to follow up and track tasks accurately

Working conditions

Working hours: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM, including one hour break
Days off: Saturday & Sunday
Work location: Sheikh Zayed, Cairo

Benefits

Compensation & benefits:

• Competitive salary based on experience
• Medical insurance coverage
• Company-provided mobile phone, SIM card, and laptop
• Opportunity to work with expanding FMCG brands across regional markets
• Dynamic and performance-driven work environment