Engineering Manager Observability Monitoring and Integrations Monetization

You will lead a team responsible for observability, reliability, and secure integrations supporting monetization workflows. You will set technical direction, develop team members, and establish incident-response practices. You will design telemetry across CustomersDot, Salesforce, and Zuora; improve fulfillment-system reliability and data quality; implement billing anomaly detection; and guide integrations for pricing, billing, provisioning, subscriptions, and usage. You will partner with engineering, product, finance, customer service, and go-to-market stakeholders to safely deliver changes to revenue-impacting systems.

Responsibilities

• Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora
• Implement automated billing anomaly detection
• Define integration strategy between customer-facing monetization services and enterprise applications
• Drive an AI-native engineering approach using machine learning and AI-enabled tooling
• Hire and grow a high-performing team
• Guide architecture and implementation discussions
• Partner with cross-functional stakeholders to coordinate changes in revenue-impacting systems
• Establish incident management practices, rollout safeguards, and operational standards

Requirements

• Experience managing product, platform, or development teams
• Strong technical judgment in architecture, system design, and delivery for complex integrations and business-critical workflows
• Experience with purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems
• Knowledge of observability-first architectures, including Prometheus, Grafana, and incident management tooling
• Experience defining service level indicators and targets, writing runbooks, and coordinating incident management
• Strong collaboration and written communication skills in asynchronous, handbook-first teams
• Ability to translate complex technical and product issues for technical and non-technical audiences
• Sound judgment handling confidential or financial information, customer-facing incidents, and revenue-impacting changes

Benefits

• Health, financial, and well-being benefits
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation
• Employee Stock Purchase Plan
• Parental Leave