ENGINEERING MANAGER

Responsibilities

• Provide technical service and support to customers in order to increase sales/ resolve problems.

• Ensure the correct bearings are selected for customers’ applications based on necessary information collected.

• Take prompt action in handling any customer’s claim on product quality related matter and discuss / provide the report to Sales team. Handle any escalated issues, complaints or lapses. Provide appropriate solutions and alternatives

• Issue request for investigation to the manufacturing plant & provide the result of the investigation report to customers.

• Conversion of part numbers, part numbers interchange and recommendation of parts to replace competitors’ parts

• Participate in customers’ development & promotion project such as trade shows/exhibition including making necessary arrangement with marketing and/or sales team.

• Provide engineering reports (calculation, failure analysis comparison etc) to customers

• Ensure that any specification change, improvement in design, features of new products and discontinuity of production are made known to all concern.

• Manage technical drawings and specifications requested by customers.

• Conduct training/seminar of NTN products for staff and customers.

• Understand Japanese customers’ requirements, handle complaints and communicate to HQ and group.

• Work with relevant departments like Sales, Inventory etc to provide feedback on products and services offerings based on analysis of customer feedback.

Requirements

1. SOFT SKILLS

• Service-oriented – strong service mind set to create a positive experience for external customers

• Have determination to improve customer service standards

• Good communication skills (English and Japanese speaking and writing) and a confident communicator

• Resourceful, problem solving and team player, co-operative and able to work well with a diverse workforce.

• Good presentation skills

• Good interpersonal skills to handle all level of people

• Japanese language Proficiency Test N1

2. TECHNICAL SKILLS:

• Bearings knowledge and its applications

• Good understanding of bearings industries

• Good analytical skills

• Proficient in MS Office (Excel and Power Point)

• SAP knowledge

3. OTHERS:

• Adaptable- resilient with a positive attitude

• Self-driven and strong sense of commitment