Nightsky

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro—a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create.

We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us.

This is a full-time, on-site, exempt position that reports to the Operations Manager.

Who We Are

• Passionate about hospitality, the outdoors, and creating meaningful guest experiences.
• Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.
• Unique in our approach — encouraging individuality, authenticity, and creativity.
• Innovators, constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

• Lead daily engineering operations while remaining actively involved in maintenance, troubleshooting, repairs, inspections, and property projects.
• Hire, train, schedule, coach, and evaluate the engineering team while establishing clear priorities, response times, and quality standards.
• Organize work based on safety, guest impact, operational urgency, asset protection, and long-term property needs.
• Maintain appropriate department coverage and participate in the property’s on-call response for emergencies and critical system failures.

• Maintain and troubleshoot the property’s mechanical, electrical, plumbing, HVAC, lighting, controls, appliances, fixtures, and general building systems within training and licensing limitations.
• Oversee the condition of guest tents and ensuite bathrooms, including utilities, decks, exterior fabric, structural components, furnishings, and guest-facing equipment.
• Maintain Marcerro’s restaurant and kitchen equipment, event spaces, offices, storage areas, and back-of-house facilities in coordination with department leaders and qualified vendors.
• Develop and manage a comprehensive preventive maintenance program, including schedules, checklists, asset records, warranties, service histories, and seasonal maintenance plans.
• Respond promptly to guest-impacting concerns, document completed work and recurring issues, and coordinate room status and follow-up with Front Office and Housekeeping.

• Maintain the sauna and cold plunge, including water quality, filtration, temperature controls, cleaning, equipment checks, required logs, and vendor service.
• Monitor the property’s water, wastewater, electrical, gas, communications, irrigation, drainage, and other utility systems to prevent outages, damage, and unnecessary expense.
• Oversee the condition, safety, and presentation of landscaping, pathways, roads, decks, exterior lighting, signage, drainage areas, and outdoor gathering spaces, coordinating vendors and addressing routine needs as appropriate.
• Prepare the property for weather, fire risk, erosion, wind, rain, heat, and other seasonal conditions that may affect tents, utilities, grounds, access, or guest safety.
• Oversee fire and life-safety systems, required inspections, emergency equipment, safe work practices, and compliance with applicable regulations and company standards.
• Train the engineering team on and reinforce safe work practices for lockout and tagout, tools, ladders, chemicals, electrical work, lifting, vehicles, equipment, and contractor activity, including required documentation.
• Lead and coordinate property emergency preparedness, including fire drills, evacuation exercises, emergency-system testing, incident response, inspections, audits, and corrective follow-up.

• Source, evaluate, and oversee contractors and service providers, including bids, contracts, scheduling, work quality, documentation, insurance requirements, and invoice verification.
• Manage departmental tools, parts, chemicals, supplies, fuel, and equipment inventory while maintaining organized and secure storage.
• Prepare operating and capital recommendations, support annual budgeting and facility projects, and monitor repair trends, utility usage, and vendor costs.
• Communicate property risks, priorities, project status, and capital needs to leadership, and coordinate work across Operations, Housekeeping, Front Office, Food and Beverage, Sales, and Events.
• Evaluate maintenance needs and engage qualified contractors or specialized support when required.
• Perform other job-related duties and cross-functional support as assigned.

What You Bring to the Table

Experience and Qualifications

• Five or more years of hotel, resort, facilities, building, or property maintenance experience, including at least two years in a leadership role, preferred.
• Strong hands-on knowledge of mechanical, electrical, plumbing, HVAC, life safety, controls, appliances, and general building maintenance.
• Experience supporting lodging accommodations, commercial kitchens, wellness or aquatic systems, outdoor facilities, or dispersed properties strongly preferred.
• Demonstrated experience building preventive maintenance programs, managing work orders, overseeing vendors, and maintaining compliance records.
• Working knowledge of budgeting, purchasing, contract scope, bid comparison, inventory control, capital planning, and asset management.
• Ability to distinguish work that can be completed in-house from work requiring licensed contractors, permits, or specialized expertise.
• Strong organization, communication, troubleshooting, project management, and decision-making skills.

• Comfort using maintenance management systems, mobile devices, spreadsheets, manuals, drawings, and basic reporting tools.
• Valid driver license and ability to safely operate property vehicles and equipment, subject to company requirements.
• Ability to work a flexible schedule, participate in emergency response, and accommodate evenings, weekends, and holidays as needed.
• Comfort working indoors and outdoors across varied terrain, elevations, and weather conditions.
• Ability to stand and walk for extended periods; climb, bend, kneel, reach, push, and pull; and lift up to 50 pounds.

Leadership and Behaviors

• A hands-on department leader who can balance long-term planning and capital projects with the immediate technical needs of the property and its guests.
• Calm and decisive during outages, urgent repairs, safety concerns, and other high-pressure situations.
• Preventive by nature, with the discipline to address small issues before they become guest disruptions or expensive failures.
• Protective of safety, guest experience, team wellbeing, the natural environment, and the long-term condition of the property.
• Resourceful and cost-conscious without relying on temporary fixes that create future risk.
• Clear, collaborative, and responsive when coordinating work across departments and with outside partners.
• Accountable for follow-through, documentation, standards, and the quality of completed work.
• Highly adaptable and comfortable navigating evolving priorities.

What Is In It for You

• Competitive compensation package.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities - when you grow, we grow!

Non-Negotiables - Our Core Values

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.