Engagement Manager, Professional Services EMEA - Munich
Neo4j · Remote: Germany ·
- Work mode
- Remote
- Category
- Management
- Company size
- 501-1000
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
The Role -
As an Engagement Manager you will:
- Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
- Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities
- Ensure that the Statement of Work or Order Form terms and conditions are respected
- Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
- Identify up-selling and cross-selling opportunities with the engagement team
- Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
- Prepare and share reports on project performance, including quality, schedule, and budget control
- Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment
- Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
- Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services
- Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT
- Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting
- Mentor and support consultants and project managers to elevate delivery quality and consistency
- When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement
- Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue
- Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption
- Ensure compliance with internal policies and governance requirements across all engagements
- Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings
Job Requirements
- Proven experience as an Engagement Manager
- Background in professional services and/or customer service is a plus
- Proficient in MS Office and CRM/project management software
- Strong organizational and multitasking skills
- Customer-oriented approach
- Excellent verbal and written communication abilities
- Problem-solving aptitude
- Experience managing smaller or even larger projects is a plus
- Native German or Dutch is required
Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
- Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
- Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
- 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
- Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
- Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
- A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
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