Engagement Delivery Senior Manager

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for an experienced Engagement Delivery Senior Manager to lead complex customer engagements and ensure successful delivery of strategic technology programs.

This role is responsible for managing multiple engagements, driving delivery governance, customer satisfaction, financial performance, risk management, and executive stakeholder alignment.

The ideal candidate brings strong experience in Professional Services, consulting, or enterprise technology environments, with proven ability to lead cross-functional teams, manage complex programs and portfolios, navigate escalations, and build trusted relationships with senior customer stakeholders.

Strong leadership, business acumen, executive communication, financial management, and structured problem-solving skills are essential.

Experience with cloud technologies and digital transformation is highly desirable. Experience working with large public-sector financial institutions or major government-owned banks is considered a strategic differentiator.

Certifications such as PMP, Agile/Scrum, ITIL, COBIT, or equivalent are considered a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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