Endpoint Engineering Architect

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

Our Endpoint Engineering team is responsible for creating and maintaining robust desktop Standard Operating Environments (SOE) for our customers, enabling remote support and ensuring standardisation across diverse IT landscapes. As the Endpoint Engineering Architect, you’ll work closely with customers to transform their businesses in line with cloud-first productivity and collaboration solutions as part of their digital transformation journey. You will also provide expert advice, develop ongoing processes, and help drive continuous improvement in customer environments.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note, you must be an Australian Citizen and be able to achieve Australian Government Baseline clearance to be successful in your application for this role.

What you’ll do

The Endpoint Engineering Architect will be a point of escalation and provide mentoring and coaching to engineers. The following provides an overview of the end user solutions which we are seeking competence in (but not limited to):

• A strong understanding of Enterprise endpoint management solutions (SCCM, Intune and JAMF )
• A strong understanding of Microsoft Windows end user operating systems configuration and deployment
• A strong understanding of core Microsoft Supporting Infrastructure services (AD, Group Policy and users and computers)
• Experience with AvePoint baseline
• A good understanding of core Microsoft Supporting Infrastructure services (DHCP, DNS, PKI, Print Services, File Services, Exchange, SharePoint)
• Microsoft Windows end user operating systems configuration & deployment (in both traditional and modern management approaches).
• Endpoint security technologies (such as Microsoft’s Defender for Endpoint, Symantec, CrowdStrike)
• A strong understanding of VDI and DaaS solutions including Citrix Virtual Apps and Desktops, Amazon Workspaces, Azure Virtual Desktop and Windows 365.
• A strong can do attitude
• Working knowledge of Microsoft supplementing competitor solutions such as, Patch My PC , Aternity, Ivanti App Control and Airlock Digital.
• Public cloud exposure such as Azure and AWS as well as background in traditional on-premises hosting technologies (vCenter and/or Hyper-V) and supporting hybrid cloud technologies.

We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

We are looking for someone with 8 years of IT industry experience plus experience in an Endpoint Architect role. You are passionate about your work, proactive, client-focused and believe in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team, maintaining high relationship building skills.

The ideal candidate will have experience in the following areas:

• Knowledge of hardware and software vendor support processes, including product lifecycle
• Advanced End User Management experience
• Knowledge of modern and traditional SOE management methodologies
• Good financial management practices
• Analytical and problem solving skills, as well as good judgement
• Adherence to budget, schedule, work plans, and performance requirements
• Proven communication and negotiation skills
• Effective presentation, consultative and planning skills

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.