End User Support 1/2 - Third Shift - Secret
Northrop Grumman · United States-California-Palmdale ·
- Work mode
- Remote
- Category
- Support
- Experience
- 0+ years
Northrop Grumman · United States-California-Palmdale ·
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.
IT Technicians, We Want You!
The Northrop Grumman Classified Solutions team is seeking experienced End User Support to join its dynamic team of technical professionals on the Third Shift. The qualified applicant will become part of Northrop Grumman’s Aeronautics Systems support team at our Palmdale, CA location.
This is a third shift position, requiring the selected candidate to work from Monday through Thursday on-site in Palmdale, CA from 9:00PM to 7:00AM local.
Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.
Responsibilities will include but not be limited to the following:
Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents.
Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed.
May spend portions of the day away from the desk when supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
Route calls to product line specialists. Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
This position may filled at a higher level based on the qualifications listed below.
Basic Qualifications for Level 1:
Master’s or Bachelor's degree with 0 years of experience; OR an Associate’s degree with 2 years of relevant experience; OR a High School Diploma (or equivalent) with 4 years of relevant experience is required
Must have a DOD 8140 security certification (examples: Security+ CE or greater)
Candidates must have a current DOD Secret level security clearance (at a minimum) with the ability to obtain and maintain a DOD Top Secret clearance in order to be considered
Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
Basic Qualifications for Level 2:
Master’s degree with 0 years of relevant experience; OR a Bachelor's degree with 2 years of relevant experience; OR an Associate’s degree with 4 years of relevant experience; OR a High School Diploma (or equivalent) with 6 years of relevant experience is required
Must have a DOD 8140 security certification (examples: Security+ CE or greater)
Candidates must have a current DOD Secret level security clearance (at a minimum) with the ability to obtain and maintain a DOD Top Secret clearance in order to be considered
Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
Preferred Qualifications:
Bachelor’s degree
Active DOD Top Secret, SCI, or SAP/SAR access is preferred
3 years of experience with IT related hardware in a classified environment
Microsoft Certifications (MCP, MCSE or MCSA) a plus
Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
Experience with thin clients
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!
Primary Level Salary Range: $57,300.00 - $85,900.00Secondary Level Salary Range: $69,000.00 - $103,400.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.