Desktop Support Technician (Long-Term Contract)

Hybrid Schedule: Onsite Tuesday, Wednesday & Thursday. Also need to be in on Monday or Friday.

Are you a customer-focused IT professional who enjoys solving technical challenges and making a direct impact on the end-user experience? We are seeking a Desktop Support Technician to join a collaborative IT team on a long-term contract opportunity. In this role, you will provide hands-on technical support, troubleshoot complex issues, and ensure employees have the technology they need to stay productive.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working directly with end users, and wants to be part of a team that values service, innovation, and continuous improvement.

What You'll Do

• Deliver exceptional desktop support and break/fix services for end users.
• Troubleshoot, track, and resolve hardware, software, and connectivity issues.
• Manage and fulfill service requests, including installations, moves, adds, and changes (IMAC).
• Provide Tier 2 support for a variety of end-user devices, including desktops, laptops, tablets, printers, and other peripherals.
• Support Windows-based environments and Microsoft technologies, including Office 365.
• Assist with device deployments, upgrades, and equipment refresh initiatives.
• Maintain accurate documentation and communicate progress and resolutions to users and stakeholders.
• Support IT asset management processes, including inventory tracking and lifecycle management.
• Collaborate with internal IT teams to improve processes and deliver effective technology solutions.

Required Qualifications

• 3+ years of experience in desktop support, endpoint support, or technical support roles.
• Strong troubleshooting experience across hardware, software, and operating systems.
• Experience supporting:
  • Windows 10/11 environments
  • Microsoft Office 365
  • Active Directory
  • SCCM / Microsoft Endpoint Configuration Manager
  • Outlook and other Microsoft productivity tools
• Experience with device deployments, hardware support, and end-user support.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests and work effectively in a team environment.

Preferred Qualifications

• Associate degree in Information Technology or related field, or equivalent combination of education and experience.
• Experience within the insurance industry.
• Familiarity with IT asset management processes and best practices.

Key Skills

• Desktop Support
• End-User Support
• Troubleshooting
• Windows 10/11
• Office 365
• SCCM
• Active Directory
• Hardware Support
• Technical Support
• Asset Management
• Customer Service
• Help Desk Support
• Device Deployment

What Makes You Successful

• Strong problem-solving and analytical skills.
• Ability to remain calm and professional in high-pressure situations.
• Excellent communication and relationship-building abilities.
• Self-motivated with a proactive approach to issue resolution.
• Adaptable, collaborative, and eager to learn new technologies.

If you're looking for a stable, long-term contract opportunity where you can apply your technical expertise, work directly with end users, and contribute to a strong IT support organization, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Merrill, WI.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Merrill,WI.

Application Deadline

This position is anticipated to close on Sep 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.