EMS Dispatcher

EMS Dispatcher — Emergency Medical Services

Be the calm voice that sends help. As an EMS Dispatcher, you’ll answer emergency and non-emergency calls, dispatch appropriate resources, and provide pre-arrival instructions—coordinating across teams to ensure timely response.

About Us

North Arkansas Regional Medical Center (NARMC) is a leading non-profit healthcare system based in Harrison, Arkansas, with a central hospital, 13 clinics, and a hospital-based Emergency Medical Services (EMS) team serving the rural communities of North Arkansas. Our continuum of care also includes Home Health, Hospice, and our inpatient Hospice House.

We’re more than 750 strong—healthcare professionals and support staff united by our mission to provide exceptional care close to home. Guided by our values of safety, quality, integrity, and community, we work every day to make NARMC the region’s most trusted and preferred provider.

Join us and be part of a team that saves lives, supports neighbors, and makes a difference every day.

Job Summary

Intake calls for medical assistance, deploy EMS units per protocol, operate multiple communication systems, and document all activity accurately.

Key Responsibilities

• Receive and prioritize emergency/non-emergent requests; dispatch resources per policy.
• Use radio/phone/CAD professionally; follow communication procedures and etiquette.
• Maintain preparedness, mentor new team members, and keep the center clean and organized.

Job Qualifications

Required

• High school diploma or GED; current American Heart Association BLS.
• Obtain Emergency Medical Dispatcher (EMD) certification through IAED within 4–6 months (initial course/testing funded with work agreement).

Preferred

• 1+ year emergency dispatch or prior NARMC EMS experience.

Compensation & Schedule

• Full-time; 24/7 center with rotating days/nights/weekends/holidays.
• Competitive hourly pay; shift differentials where applicable.

Why Join Us

• High-trust team, strong protocols, and robust training.
• Real impact on community safety with growth in EMS communications.

Benefits Overview (based upon eligibility)

• Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
• Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
• Basic life insurance and AD&D are provided at no cost; voluntary life options available.
• Short-term and long-term disability coverage offered.
• Accident and critical illness insurance through Lincoln Financial.
• 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
• Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
• Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
• AirMed/Mercy Life Flight membership for eligible staff and families.
• On-site wellness center and discounted membership at Planet Fitness.
• Tuition reimbursement and support for continuing education.
• Employee referral bonuses and internal promotion opportunities.
• Pet insurance and identity theft protection are available.