EMR Systems Administrator — Athenahealth

Position Summary:

The EMR Systems Administrator is responsible for the day-to-day administration, configuration, optimization, and support of the athenahealth (Athena Net) Electronic Medical Records platform. This role serves as the primary technical subject matter expert, collaborating with clinical operations, revenue cycle, and compliance teams to ensure optimal system performance and support exceptional patient care and organizational outcomes.

Qualifications: Education, Licensure and Certifications, Related Work Experience

· Associate’s or Bachelor’s degree in Health Information Management, Information Technology, or a related field (or equivalent experience)

· 3+ years of hands-on experience administering athenahealth (athenaNet) EMR platform

· Experience with ambulatory clinical workflows, revenue cycle processes, and healthcare operations

· Preferred: athenahealth Certified Administrator credential

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication, etc.

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Strong knowledge of EMR configuration, templates, workflow automation, and report building

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Experience with user access controls, HIPAA compliance, and healthcare IT security practices

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Working knowledge of HL7, interoperability standards, and healthcare data exchange

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Strong communication skills with ability to translate technical concepts to clinical users

Essential Job Duties/Responsibilities

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Administer, configure, and maintain the athenahealth EMR platform, including workflows, templates, and system settings

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Manage user provisioning, system access, and security roles in compliance with policies and HIPAA

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Serve as liaison with athenahealth support; manage system issues and escalations

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Lead EMR-related initiatives such as onboarding, workflow redesigns, and system upgrades

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Develop and maintain documentation, procedures, and training materials

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Monitor system performance and implement improvements to enhance efficiency and productivity

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Conduct training sessions for clinical and administrative staff

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Support integrations between EMR and other systems (clinical, billing, analytics)

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Ensure compliance with HIPAA, MIPS/Meaningful Use, and applicable regulations

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Design and develop advanced reports within athenahealth

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Other related duties as assigned.

Compliance Requirements

Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:

· Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.

· Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.

· Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Ethical Conduct:

· Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.

· Perform the job duties with integrity and professionalism.

· Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Patient Privacy and Confidentiality:

· Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.

· Promptly report any violations of federal and state privacy laws and Eventus WholeHealth

· policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation and Record Keeping:

· Maintain accurate and complete documentation when performing the job duties.

· Ensure that all Eventus WholeHealth information, data, documentation, and records are always safeguarded and maintained confidentially.

Training and Education:

· Participate in all assigned training.

· Complete all assigned training by the deadline for completion.

Risk Management and Incident Reporting:

· Engage in regular risk assessments to identify potential risks and work proactively with a supervisor and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.

· Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance and Risk Officer.

Workforce Conditions: (Check those conditions that are related to and/or required by this job)

“N/A” = position does not require this activity.

“Occasionally” = position requires this activity up to 33% of the time.

“Frequently” = position requires this activity 34% to 66% of the time.

“Continuously” = position requires this activity 67% to 100% of the time.

Physical Effort (Check the occurrence frequency for each activity)

Activity

Frequency of Occurrence

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Frequently

Continuously

1. Standing

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2. Walking

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3. Sitting

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4. Balancing

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5. Kneeling

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6. Crouching

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7. Crawling

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8. Reaching/Working Overhead

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9. Keyboard Use/Repetitive Hand Motion

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10. Climbing

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11. Pushing (up to 25 pounds)

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12. Lifting (up to 25 pounds)

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13. Other:

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Environmental Risks (Check the occurrence frequency of each exposure item)

Item

Frequency of Occurrence

N/A

Occasionally

Frequently

Continuously

1. Chemicals and fumes

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2. Loud noises

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3. Vibration

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4. Extreme Temperatures

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5. Confined spaces

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6. Allergens: dust, mold and/or pollen

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7. Exposure to Bloodborne pathogens

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Principal Contacts (List principal internal and external contacts (e.g., customers, vendors, Operations Director, peers)

Internal:

Clinical Operations, Revenue Cycle, Compliance, IT Team, Leadership

External:

athenahealth support, vendors, integration partners

Responsibilities for Others

Required Travel

Approximate Number of direct reports:

None

Frequency (%): As needed

Subordinates’ titles

N/A

☒ Local ☐ Regional

• Equal Employment Opportunity

The company is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.

• Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.