Employee Relations Manager

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Employee Relations Manager is responsible for fostering a positive work environment by managing employee relations programs, resolving workplace issues, and ensuring compliance with labor laws and company policies. This role serves as a trusted advisor to management and employees, promoting fairness, consistency, and engagement across the organization strengthening the compliance culture.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Employee Relations Manager has the following responsibilities:

• Investigate and lead the people-related issues such as: behavior/conduct concerns, corrective actions for policy violations, employee grievances, and workplace conflicts in a timely and confidential manner.
• Liaise with labor offices and regulatory authorities to ensure compliance with statutory requirements and manage audits or inspections.
• Ensure adherence to labor laws, regulations, and internal HR policies.
• Provide guidance, in alignment with the HRBPs, to managers on addressing/resolving investigation outcomes, findings and recommendations, and related corrective and developmental actions.

• Review and update employee relations policies and procedures as needed.

• Partner with HRBPs to address complex employee relations cases, provide strategic solutions, embed compliance and ethical practices into organizational culture.
• Collaborate with global and regional Compliance, Ethics, and Legal teams to ensure alignment with corporate standards and regulatory frameworks.
• Analyze ER data, highlight key trends and provide insights that lead to the formulation of recommendations that drive positive employee relations programs and process improvements.
• Anchor / support the compliance awareness sessions & training on policies, risk management practices, and other emerging or specific issues to promote consistent understanding across teams.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Masters Degree/Post Graduate Diploma/Masters in Social Work (Full-Time) in Human Resource Management.
• 8+ years of experience in employee relations.
• Strong knowledge in Indian Labour laws and compliance requirements
• Excellent interpersonal and communication skills.
• Strategic thinking and problem-solving abilities.
• Demonstrated capability to drive outcomes through collaboration and persuasion.

Additional Desired Preferences

• Degree in Law is preferred.

• Ability to work in a highly matrix environment.

Supervisory Responsibilities

Nil

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.