Employee Relations Investigations Manager
Guidehouse · US - TX, San Antonio ·
- Category
- Management
- Experience
- 7+ years
Job Family:
Workplace Relations
Travel Required:
Clearance Required:
What You Will Do:
The Employee Relations Investigations Manager leads a centralized team of Employee Relations Investigators responsible for conducting fair, timely, and thorough investigations into workplace concerns across the organization. Operating within a centralized Employee Relations model, this role ensures that all formal investigations are owned, managed, and executed by the investigations team using consistent methodologies, documentation practices, and quality standards.
This leader is accountable for the integrity, neutrality, and defensibility of investigations, while balancing employee experience, organizational risk, and business context. The Investigations Manager partners closely with Employee Relations Consultants, HR Business Partners, Employment Counsel, Ethics & Compliance, and senior leadership to ensure appropriate intake, triage, execution, and outcome management of sensitive matters.
Lead, coach, and develop a centralized team of Employee Relations Investigators operating in a pooled model.
Standardize investigative methodologies, interview techniques, and evidence evaluation practices.
Assign cases based on investigator capacity, complexity, experience, and potential conflicts of interest.
Establish and reinforce expectations around neutrality and objectivity, investigative rigor, timeliness, documentation quality, professionalism and discretion.
Monitor investigator workload, case progression, and overall team capacity.
Ensure consistent execution of investigations from intake through closure. Conduct quality reviews of investigation outputs (e.g., summaries, reports, findings).
Maintain audit-ready investigation files that withstand internal review, legal scrutiny, and external challenge.
Oversee centralized intake processes in partnership with ER Consultants, HRBPs, Compliance, and Legal. Evaluate severity, risk, and scope of allegations to determine investigation approach. Prioritize cases based on urgency, legal exposure, employee impact, and reputational risk.
Drive continuous improvement in investigation processes, efficiency, and quality. Partner with ER Operations on workflow optimization and reporting.
What You Will Need:
Bachelor’s Degree and a minimum of 7 years of related HR experience.
Extensive experience in conducting workplace investigations, including complex and high-risk matters.
Prior experience managing or leading investigators or HR/ER professionals.
Strong knowledge of investigation techniques, evidence evaluation, credibility assessment, documentation standards, and employment practices.
Demonstrated knowledge of federal and state EEO laws and state HR policies.
Proven track record of working independently to achieve key results, while keeping management and colleagues abreast of critical issues.
Excellent organizational skills.
Excellent written and verbal communications.
Collaboration skills and experience working with other internal human capital and legal stakeholders
Experience acting as a trusted advisor to leaders, peers, and employees with a consultative approach
Experience with Microsoft Office Suite, including Word, Excel, and PowerPoint
Knowledge of HR technologies, including HRIS and/or Case Management Tool
Ability to gather, analyze, and synthesize information and data from multiple sources and summarize investigative findings clearly and concisely in writing
Ability to work independently and utilize resources to solve a variety of complex, highly sensitive people issues
Ability to prioritize work in fast paced, highly matrixed environment.
What Would Be Nice to Have:
Bachelor’s degree in business, HR, or a related field
Experience in global investigations or multi-jurisdictional environments.
Certified Employee Relations Professional (CERP) Certification,
HR Certification, including PHR and SPHR
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.