Emergency Roadside Services (ERS) Driver

Location: Thorold, ONStatus: Full-Time Permanent, On-Site

This posting is to fill an existing vacancy.

About the Role
Our Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining strong customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, professional, and compassionate roadside assistance to our members when they need it most.

In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds. With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently.

The hourly wage for this role is $25.00.

Key Responsibilities

Deliver outstanding member service and act as a professional ambassador for CAA Niagara.
Operate a CAA Niagara fleet-owned service vehicle in response to dispatch calls
Assess vehicles and provide basic roadside services, including:

Lockout assistance
Battery testing and replacement
Tire repair and replacement
Vehicle hookup to wreckers (including use of dolly wheels)
Loading vehicles onto flatbed trucks

Safely operate towing equipment, chains, straps, and ratchets.
Adhere to all applicable safety standards, internal policies, procedures, and traffic laws.
Complete daily vehicle inspections and circle checks to maintain a safe and clean fleet vehicle.
Use company-provided technology (tablet) to receive dispatches, update call status, and communicate with dispatch and management.
Meet productivity and service goals set by management.
Cross-train and operate light service vehicles, tow trucks, or flatbeds as required
Perform other duties as assigned based on operational needs.

Qualifications & Skills
Must-Haves (BFOR):

A valid Class G driver’s license
Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort)
Successful completion of a driver training program approved by the Ministry of Transportation (MOT) and ability to maintain towing licenses, which include annual background checks and driver abstract reviews
A clean driving record to meet our company insurance requirements

Other Qualifications & Skills:

Strong customer service skills with the ability to remain calm and professional under pressure
Mechanical and technical aptitude with a basic understanding of vehicle systems
Comfortable using tablets and basic computer technology
Ability to work independently while collaborating effectively with dispatch and team members

Education & Experience

Secondary School Diploma preferred
Minimum 2 years of customer service experience
Previous towing or roadside assistance experience considered an asset

Working Conditions

24/7 operation, including evenings, weekends, and holidays
Working outdoors in all weather conditions, including inclement weather
Physically demanding role requiring regular use of upper and lower body throughout the shift

What’s In It For You

100% employer-paid premiums for health, dental, vision, life, and travel insurance
Virtual healthcare and nurse navigation support
Defined Contribution Registered Pension Plan
Growth, training, and development opportunities
Give Where You Live program (community volunteer program)
Green and Wellness Reimbursement Program
Paid personal and vacation hours

Interview Process
Our process is designed to provide a full picture of how you would contribute to our team:

Pre-screening call
In-person interview
Background and references
Offer

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.