Emergency Response Support Professional - LICENSED or UNLICENSED PROFESSIONAL - PART TIME

Title: Emergency Response Support Professional - LICENSED or UNLICENSED PROFESSIONAL - PART TIME

Position Type: Full-time, Exempt

Reports to: Emergency Response Clinical Manager

Base Location: Cornwall

Schedule: Part time schedule to include one weekend day

Pay Rate: $27.88/hr (UNLICENSED PROFESSIONAL) -or- $31.25/hr (LICENSED PROFESSIONAL)

About Independent Living, Inc.

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide.

ILI is committed to empowering individuals to live independently and participate fully in their communities.

Interested in learning more about who we are? We encourage applicants to watch our agency video to gain insight into our mission, vision, values, and the impact we make within the community. The video offers a closer look at our culture and the meaningful work our team does every day. Please select the link below for your preferred platform to view the video.

YouTube: https://youtu.be/pc1BlNdilYM

Facebook: https://www.facebook.com/MyIndependentLiving

Instagram: https://www.instagram.com/myindependentliving/

TikTok: https://www.tiktok.com/@myindependentlivinginc

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Be part of a frontline crisis response team making an immediate, life-changing impact during some of the most critical moments in people’s lives
• Work in a collaborative, supportive environment alongside a clinician and peers where compassion, quick thinking, and human connection are at the center of every response

About the Role

The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises.

Working alongside licensed clinicians and peer professionals, this role focuses on de-escalation, emotional support, resource connection, and advocacy. This position plays a vital role in helping individuals navigate crisis situations while promoting recovery, safety, and self-determination.

What You’ll Do

• Respond to emergency and pre-emergency calls as part of a mobile crisis response team
• Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
• Deliver calm, compassionate, and non-judgmental support to individuals and families
• Offer emotional support, encouragement, and hope grounded in recovery principles
• Assist individuals and families in understanding substance use, mental health challenges, and recovery pathways
• Support families and loved ones in navigating crisis situations and accessing help
• Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
• Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
• Provide education on harm reduction strategies and safety planning
• Advocate for individuals’ rights, preferences, and access to services
• Maintain up-to-date knowledge of community resources and referral options
• Complete accurate and timely documentation following each response
• Participate in trainings, team meetings, and continuing education opportunities
• Responsible for conducting a non-medical assessment, evaluation of crisis situation, and providing coordination on next steps for follow-up care.