EMEA HR Time & Attendance Service Delivery Consultant

Job Description:

Job Title: EMEA HR Time & Attendance Service Delivery Consultant

Corporate Title: Up to Vice President

Location: Paris, France

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Based in the 8th arrondissement and within the Parisian Golden Triangle, our beautiful Art-Deco era office benefits from luxury modern workspaces, an abundance of natural light and is easily accessible by public transport.

About the Team

The International Shared Services team supports employees and managers across EMEA through a broad range of HR operational services, including HR Service Centre delivery, regional payroll operations, and specialist employee support. The team plays a critical role in guiding employees through key life and career events, including complex leave of absence situations, while ensuring compliance with local regulations and internal policies.

Role Overview

This role is responsible for the end-to-end management of complex Leave of Absence (LOA) cases across EMEA, with primary responsibility for France and support for additional jurisdictions, including Italy, as required.

The successful candidate will partner closely with employees, managers, HR, Payroll, Benefits, and external agencies to deliver compliant, employee-focused solutions while mitigating operational, regulatory, and reputational risk. The role also provides specialist support across French HR operations, including absence management, time and attendance, payroll administration, statutory reporting, and employee lifecycle processes.

The successful candidate will partner closely with employees, managers, HR, Payroll, Benefits, and external agencies to deliver compliant, employee-focused solutions while mitigating operational, regulatory, and reputational risk. The role also provides specialist support across French HR operations, including absence management, time and attendance, payroll administration, statutory reporting, and employee lifecycle processes.

Key Responsibilities

Leave of Absence Management (EMEA)

• Manage complex leave of absence cases from initiation through to resolution across EMEA.
• Provide guidance and support to employees and managers, including navigating sensitive and complex situations.
• Partner with HR, Payroll, Benefits, and regional stakeholders to ensure consistent and compliant outcomes.
• Maintain accurate case documentation, reporting, and audit-ready records.
• Escalate and manage high-risk or complex cases in partnership with HR leadership.
• Contribute to process improvement and risk mitigation initiatives across LOA operations.

France – Time, Attendance & Statutory Absence

• Administer and manage statutory leave processes, including sickness, maternity, paternity, and other protected absences.
• Coordinate social security-related administration and employee communications.
• Manage relationships with French social security authorities (CPAM) and other relevant bodies.
• Support return-to-work processes following statutory leave.
• Monitor and administer holiday and RTT entitlements.
• Partner with Benefits and Payroll teams to ensure alignment between company policies and statutory requirements.

France – Payroll & Statutory Administration

• Provide accurate payroll inputs through local time and attendance systems.
• Support payroll reconciliation activities, including IJSS payments.
• Administer social security portals and statutory contributions.
• Coordinate annual statutory reporting requirements, including BDES and Bilan Social reporting.
• Manage local employer contributions and regulatory obligations (e.g., Agefiph, apprentissage, 1% logement).
• Act as a key operational partner to the France Payroll function.

France – Employee Lifecycle & Governance

• Support employee onboarding processes, including DPAE registration and contract verification.
• Coordinate Occupational Health requirements and statutory medical reviews.
• Manage work-related accident reporting in partnership with Health & Safety stakeholders.
• Act as Lead Administrator for Works Council activities, including agenda management, documentation, and meeting records.
• Prepare and process employee termination documentation and related system updates.

Additional HR Operational Support

• Coordinate learning and development administration activities.
• Support internship administration and related employee processes.
• Provide oversight of administrative support activities, including temporary workforce administration and reporting.

Required Qualifications

• Fluency in French and English.
• Significant HR operations experience within a complex, multinational environment.
• In-depth knowledge of French employment legislation, statutory leave requirements, and social security processes.
• Solid understanding of payroll operations and time and attendance administration in France.
• Experience managing complex employee cases requiring sound judgment, discretion, and risk awareness.
• Ability to manage multiple priorities and deadlines across jurisdictions.
• Proficiency in Workday and Microsoft Office applications, including Excel, PowerPoint, Teams, and Copilot.

Key Competencies

• Effective stakeholder management and relationship-building skills.
• Excellent communication and consultation skills.
• Sound judgment and decision-making capabilities.
• High attention to detail and commitment to accuracy.
• Effective problem-solving and issue-resolution skills.
• Excellent organisational and prioritisation abilities.

What We Look For

• An employee-centric approach combined with robust regulatory and operational discipline.
• Accountability for delivering high-quality outcomes in a fast-paced environment.
• A continuous improvement mindset focused on enhancing employee experience and operational effectiveness.
• The highest standards of integrity, confidentiality, and professionalism.

Benefits of working at Bank of America (France):

• Competitive retirement plan in addition to State plans
• Mandatory Medical Plan provided by the bank as a top-up to Social Security health benefits for you and your family.
• Employees and family members can receive free health advice 24/7 through a range of English and French speaking medical providers
• Life and disability insurance
• Time Savings Account (‘CET’) to save some of your leave days, cash them out or use them later
• Reimbursement of 50% of your commuter pass
• Nursery scheme for children under age 3
• Works council benefits
• Access to an Employee Assistance Programme for confidential support and help for everyday matters
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering with local charities
• Opportunity to receive free entry to arts exhibitions sponsored by Bank of America in Paris

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.