Embedded Finance Customer Strategy-Payments-Associate

Unlock your potential and dive deep into market analytics and product compliance. Harness your expertise to build pivotal relationships, identify areas of improvement, increase efficiencies, and lead our products to their launch.

You are a passionate, self-starter eager to join a fast-paced, customer- and commercially-focused team. You have a passion for understanding and designing holistic experiences, not just for our clients, but also for their end customers. You also demonstrate a relentless drive toward delivering simplicity and continuous improvement by partnering across the organization. You seek to assist in envisioning the broader picture to develop solutions that supersede distinct products across pay-in, manage and pay-out, while ensuring we understand the market landscape and are able to develop and execute a successful go-to-market strategy.

As a Senior Market and Product Expansion Associate in Embedded Finance & Solutions, you contribute significantly to your team’s success and test the regulatory requirements for our products. You work across the organization, build critical relationships, and prepare the products to go to market.

The Embedded Finance & Solutions organization is focused on leading in one of the most innovative segments of global payments. We serve platform customers, including software providers, online marketplaces, gig service companies, and other third-party service providers who aim to seamlessly integrate payments within their own ecosystems.

Job responsibilities

• Develop and implement a comprehensive customer strategy to define and segment target markets.
• Conduct market analysis to identify industry trends and customer needs, challenges, and opportunities.
• Develop compelling business cases and define target segments by perform bottoms-up and top-down market sizing analyses.
• Facilitate a clear feedback loop between Client Solutions/Sales and Product teams to ensure client needs are prioritized.
• Collaborate with cross-functional teams to develop user personas and use cases that align with our product offerings.
• Contribute to sales strategies by aligning features with user personas and market needs.
• Work closely with GTM, Product, and Client Solutions teams to ensure alignment and successful execution of strategies.
• Coordinate investment prioritization to align product roadmaps with client segment needs.
• Participate in bi-annual sessions to present investment business cases and product feedback.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise working in Product, Technology, or Project Management
• Developing knowledge of risk management and controls, regional and local nuances, and governance requirements
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience performing user and market research to inform product development
• Able to communicate effectively and use best practices when working with diverse, cross-functional stakeholders
• Motivation to challenge the status quo and continually innovate
• Ability to effectively solve complex problems from high priority strategic initiatives
• Proven ability to work collaboratively in a cross-functional team environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities, and skills

• Experience in the financial services or technology industry
• Experience working directly with clients and/or sales teams
• Naturally empathetic and curious about customers and their needs
• Outcomes-focused, referring to roll up your sleeves and get the work done

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.