Embedded Caris Operations Manager - Maryland

Position Summary

The Embedded Caris Operations Manager (ECOM) is responsible for managing end-to-end operational workflows and case execution in support of client precision medicine programs. This role serves as a trusted operational partner to providers, pathology teams, and internal stakeholders, ensuring reliable execution, workflow efficiency, and a high-quality provider and patient experience from order initiation through report delivery. Operating with autonomy, the ECOM owns workflow performance and case-level execution, proactively identifying and resolving issues that impact timeliness, accuracy, and overall experience.

Job Responsibilities

• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression

• Review and verify test orders and documentation; resolve discrepancies proactively

• Coordinate with providers, clinic staff, pathology teams, and internal teams

• Monitor case status and implement corrective actions

• Maintain a primary focus on case management excellence across the full lifecycle

• Proactively resolve issues impacting case quality, turnaround time, or provider experience

• Maintain working knowledge of products, services, and platforms

• Submit required reports and documentation accurately and on time

• Serve as a primary operational partner and point of contact for providers

• Provide guidance on ordering processes, EMR workflows, and documentation

• Establish and maintain proactive, ongoing communication with providers and care teams

• Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications

• Support training and onboarding of new and existing staff on workflows, systems, and procedures

• Assist providers with ordering processes and general understanding of reports within approved scope

• Reinforce standardized workflows and best practices to improve case quality and turnaround time

• Coordinate documentation management and report distribution

• Support billing-related inquiries through internal coordination

• Maintain tracking of case activity and operational metrics

• Ensure seamless coordination across all workflow touchpoints to minimize disruption

• Execute responsibilities in alignment with policies, SOPs, and regulations

• Maintain audit-ready documentation

• Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care

• Participate in training and improvement initiatives.

• Accurately document all case activity and stakeholder interactions in CRM and internal systems

• Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities

• Share operational insights and best practices to improve execution and consistency

• Drive improvements in turnaround time, documentation completeness, and case quality

• Identify workflow inefficiencies and implement improvements

• Contribute to operational consistency and performance optimization across teams

• Additional Responsibilities (As Aligned with Program Scope)

• Support consent and documentation processes

• Assist with special case requirements

• Participate in meetings and training

• Maintain accountability for company tools, systems, and equipment

Client-Specific Customization & Site Integration

• This role is intentionally designed to be adaptable to the unique culture, expectations, and operational environment of each client site. While core responsibilities, compliance requirements, and scope-of-practice guardrails remain consistent, select elements of the Clinical Operational Specialist role may be customized to ensure optimal fit, effectiveness, and value realization.

• Customization is governed through a structured, documented process and approved by Caris leadership to protect regulatory integrity and operational consistency.

• Customizable Elements (Within Approved Guardrails)

• Site Culture & Care Model Alignment

• Adaptation of communication style, on-site presence, and daily engagement to align with the client’s clinical culture, patient population, and multidisciplinary care model.

• Role Emphasis & Coverage Model

• Adjustments in focus areas (e.g., phlebotomy-forward support, specimen processing, pathology coordination, clinic-facing execution) based on site needs, volume patterns, and approved scope.

• Operating Rhythms & Integration

• Alignment of schedules, coverage windows, escalation pathways, and interaction cadence with clinic flow, pathology operations, and care team practices.

• Client-Specific Success Metrics

• Site-level operational goals such as turnaround time improvement, redraw or QNS reduction, access optimization, documentation completeness, or patient experience support, defined at deployment.

• All customization remains subject to Caris Life Sciences’ compliance, risk, and quality standards and may not expand scope beyond approved clinical activities.

Required Qualifications

• Bachelor’s degree or equivalent experience

• 3+ years of healthcare or diagnostics experience

• 3+ years provider-facing or customer-facing experience in clinical environments

• Strong problem-solving and decision-making skills in real-time situations

• Understanding of clinic-based workflows and healthcare delivery environments

• Ability to learn and effectively use proprietary systems and platforms

• Demonstrated ability to manage complex workflows

• Valid driver’s license

Preferred Qualifications

• Oncology, molecular diagnostics, or precision medicine experience

• Experience supporting physicians in clinical environments

• Experience managing end-to-end case workflows

• Cross-functional collaboration across care teams

• Knowledge of compliance and regulatory requirements

• EMR and clinical systems familiarity

• Strong analytical and communication skills

• Clinical or office-based environment

• PHI access required

• Ability to manage multiple concurrent cases with high accuracy and attention to detail

• Ability to sit/stand for extended periods

• Periodic travel required, including possible evenings, weekends, or holidays.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.

• Must possess ability to perform repetitive motion.

• Ability to lift up to 25 pounds.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• Periodic travel for training purposes.

Annual Hiring Range

$70,000 - $90,000

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.