Education & Development Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The ideal Education & Development Senior Analyst is tasked with designing and implementing comprehensive training strategies while managing a team to foster effective skill and knowledge development across the organization. Driven by a passion for education and grounded in solid commercial experience, you will strive to create robust structures that empower the sales team with the tools needed to achieve excellence in performance. Collaborating closely with sales, operations, and product teams, you will enhance tools and resources aimed at optimizing the sales force's performance at DiDi Food.

Your role includes continuous improvement of content, materials, and training sessions to elevate the sales organization. You will be directly responsible for training and building the capabilities of our commercial team, leading impactful training programs aimed at enhancing performance and conducting thorough analyses to identify opportunities for further growth in DiDi Food.

Role Responsibilities

• Create and manage training programs, learning solutions/projects (face to face, virtual or blended).
• Leading a team to meet the training needs of the commercial team through the management of learning projects. From needs identification to course implementation, including instructional design and materials development.
• Design, deliver, and continuously improve training and capability-building programs specifically for the commercial team, ensuring they are equipped to achieve excellence in performance.
• Establishing and monitoring key performance indicators (KPIs) to evaluate the effectiveness of training programs and their impact on sales team performance.
• Overseeing the integration and utilization of learning technologies and tools (e.g., Learning Management Systems, virtual classrooms) to enhance training delivery and effectiveness.
• Conducting regular and systematic needs analysis to identify emerging training needs or gaps within the sales team and proactively addressing them.
• Building and maintaining effective relationships with stakeholders across different departments (e.g., strategy, operations, HR) to align training initiatives with organizational goals and priorities.
• Driving continuous improvement initiatives within the training function, including updating training materials, methodologies, and delivery formats based on feedback and industry best practices.
• Increase productivity of the team by providing them with the knowledge tools that will help them to provide a better experience to the restaurants.
• Lead the training and capability-building sessions for the commercial team.

Role Qualifications

• Bachelor's degree in Business administration, food engineering, marketing, psychology, pedagogy or any business administrative career.
• Preferable specialization or master's degree in business administration, teaching, marketing, sales
• Fluent English.
• 3 years' experience in training and development management (essential).
• 2 years working with commercial teams (essential).
• Proven commercial experience, ideally within a sales or commercial function, with a strong understanding of commercial team dynamics and needs (essential).
• Excel - Data Driven.
• Communication and presentation skills.
• Highly motivated, detail-oriented and accurate.
• People's person. Excellent communicator with a passion for teaching others.
• Prior experience training sales/commercial teams is a must.
• Very strong organization skills and fast reaction to sudden changes.
• Motivator.
• Fantastic organizational and time management skills.
• Strategic and creative mindset.
• Meticulous attention to detail.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms