EDI and Customer Service Coordinator

This role is an Onsite Role: This role requires full-time presence at our Elandsfontein office.

Overview:

• To manage day-to-day purchase orders, delivery notes, invoices, PODs, and inventory updates, order processing, customer service coordination, and exception handling, ensuring accurate and timely order flow between Commercial, Finance, and Logistics ((EDI).

Responsibilities:

• Execute/process EDI order processing (downloads, validation, error resolution, portal updates).
• Monitor order queues and exceptions, ensuring timely resolution.
• Communicate order issues, blocks, and stock constraints to relevant teams.
• Coordinate order release and confirmations with warehouse and customers.
• Handle customer queries relating to orders, deliveries, and documentation.
• Maintain basic trackers and reporting on orders, service levels, and exceptions.
• Support claims investigations and follow-ups with guidance from management.
• Act as a central coordination point between Commercial, Finance, and Logistics.

Who you are:

• Customer service–focused mindset, confident engaging with internal and external stakeholders.
• Clear and effective communication skills in English, both written and verbal.
• Self-directed and accountable, with ownership of delivery and outcomes.
• Organised and able to manage multiple priorities simultaneously.
• Dependable and adaptable, comfortable coordinating multiple operational activities.
• Resourceful, creative, and solutions-oriented.
• Enterprising, confident, and appropriately assertive.
• Able to work effectively under pressure and manage stress.
• High attention to detail with a strong focus on accuracy.
• Deadline and goal-driven.

Qualifications:

• Grade 12
• 3–5 years relevant experience in customer service / order management / EDI
• 3–5 years’ experience working with SYSPRO in an order-to-cash or customer service environment.
• Experience with EDI processing, order management, and customer portals.
• Good understanding of order flow, basic warehouse processes, and delivery coordination.
• Strong attention to detail with the ability to resolve order and system exceptions.
• Comfortable engaging with internal stakeholders (Sales, Finance, Logistics).
• Intermediate Excel and reporting capability.

Customer service-related qualification (Advantageous)

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