ECS Customer Service Representative

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Job Title:

ECS Customer Service Representative

Department:

Engineering | Career Services

Job Description
Customer Service & Communication

• Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers. • Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals. • Facilitate successful use of ECS software and services for students; assist with user training and answer questions. • Work effectively with individuals from diverse backgrounds.

Data & Systems Management

• Manage student registration process. • Establish and monitor student accounts for texting and job search platforms. • Monitor data quality and maintain database integrity and confidentiality. • Collect, enter, and analyze data on student users; compile service statistics and assist with surveys. • Produce reports and provide data management and administrative support for ECS operations.

Student Supervision

• Supervise and train front desk student assistants. • Coordinates schedules to ensure adequate front desk coverage.

Events & Administrative Support

• Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions. • Assist with information, outreach, and promotional activities. • Support website maintenance and digital signage. • Receive, sort, and distribute mail.

Minimum Education: High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required

Required Qualifications:

Strong technical aptitude and ability to learn and apply new systems quickly. • Proven ability to provide professional, service-oriented support to customers. • Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty. • Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities. • Demonstrated commitment to accuracy, reliability, and dependability

Desired Qualifications:

2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred • Bachelor’s Level Degree or equivalent educ/exp • Experience with web software like Drupal and Qualtrics is helpful but not required.

Direct Reports- Six Students

Additional Information:

Required: Resume

Hiring Range: $16.65 - $21.77

The actual salary paid to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc.

Location:

Hitchcock Hall (0274)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

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The university is an equal opportunity employer, including veterans and disability.