Ecommerce Support Specialist

Open talent pipeline — we hire for this role throughout the year. Applications are reviewed during hiring cycles that may take approximately 6–8 weeks. We encourage qualified candidates to apply at any time.

Help keep a fast-growing ecommerce business running smoothly
At Hadley Designs, we are seeking a virtual assistant to support core operational functions across the business. This role is ideal for dependable, detail-oriented support professionals who thrive in structured environments and take ownership of clearly defined responsibilities. As a key part of our operations team, you will be entrusted with specific tasks within one or more functional areas, ensuring that they are executed accurately, consistently, and on time with minimal oversight.

This role emphasizes reliability, follow-through, and clear accountability within your defined scope of responsibilities. Over time, you will also have the opportunity to contribute to improving workflows and documentation within your area, helping strengthen operational consistency as the business grows.

About Hadley Designs
Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed to foster confidence and connection, transforming the way children experience learning.

Our mission:
We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning.

Our vision:
We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

Your role and responsibilities

As the ecommerce support specialist, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas.

Your responsibilities may include:

• Customer support and order management: assisting with customer inquiries and managing the order process efficiently.
• Account health monitoring and basic reporting: keeping track of accounts and providing basic performance reports.
• Inventory tracking and supply chain coordination: monitoring stock levels and coordinating basic aspects of supply chain management.
• Data entry, reconciliation, and system updates: maintaining accurate data and ensuring that systems are up to date.
• Basic accounting or finance support: assisting with basic financial tasks such as tracking expenses or processing invoices.
• Maintaining SOPs and internal documentation: keeping standard operating procedures (SOPs) and documentation current and accessible.
• Executing assigned processes: ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.

What success looks like

• Tasks are completed accurately, on time, and without needing rework.
• Data, reports, and documentation are reliable and up to date.
• Issues are surfaced early with clear context and recommended next steps.
• Small improvements to processes are made over time, contributing to efficiency.
• The team relies on your consistency, accuracy, and follow-through.

Requirements

Who you are

• Highly reliable and detail-oriented: you are an operations or administrative support professional who is dependable and focused on precision.
• Process-driven and proactive: you thrive in structured systems, working to keep operations running smoothly with minimal oversight.
• Strong sense of ownership: you take responsibility for your tasks and ensure their completion with a high level of accountability.
• Organized and effective: you are organized and calm, able to work efficiently in a remote, fast-moving environment.
• Comfortable working remotely: you can effectively manage your time and responsibilities in a fully remote setting.

Experience, tools & operating requirements

• 2+ years of experience in an administrative, operations, customer support, or similar role.
• Availability: ability to work a US-based schedule from 8:00am–5:00pm Central Time.
• Tools proficiency: comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
• Impeccable communication: strong written and verbal communication skills with a focus on clarity and professionalism.
• Problem-solving skills: comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.

Benefits

Why join Hadley Designs?

• Ownership and support: you will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
• Opportunities for growth: potential to grow into broader operations or specialized support roles over time.
• Remote flexibility: enjoy a flexible, remote-first work environment with consistent working hours.
• Be part of a growing company: join a fast-growing ecommerce business that is revolutionizing early education with products parents trust and love.

Apply today

If you are a dependable support professional who takes pride in execution, enjoys keeping systems running smoothly, and is eager to contribute to the growth of a meaningful brand, we’d love to hear from you. Apply now and help keep Hadley Designs operating at a high level.

P.S: If you don’t hear from us within 6-8 weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.