eCommerce Support Manager
Hewlett Packard Enterprise · Tlaquepaque, Jalisco, Mexico ·
- Category
- Support
- Experience
- 4+ years
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
About the Role
The Digital Commerce & Customer Success Manager plays a critical role in accelerating digital revenue growth and delivering exceptional customer experiences across the digital quote-to-order journey.
The role combines digital commerce expertise, customer success, data-driven decision making, and AI-enabled capabilities to help customers and sales teams maximize value from HPE's digital platforms and services.
Acting as a trusted advisor, you will leverage customer insights, analytics, automation, and digital tools to increase adoption, optimize purchasing experiences, identify growth opportunities, and drive scalable business outcomes.
Working in a global, cross-functional environment, you will partner closely with customers, sales teams, product organizations, and technology teams to simplify processes, improve customer outcomes, and support business growth.
What You Will Do:
• Lead Digital Commerce Growth: Own the expansion of digital revenue by driving adoption of eCommerce and self-service channels, embedding them as the primary engine for scalable growth.
• Own Digital Experience & Conversion: Deliver a seamless, end-to-end customer journey across catalogue, pricing, and ordering—optimizing conversion, speed, and customer satisfaction.
• Drive Commercial & Operational Excellence: Simplify and scale quote-to-order processes, enabling complex deal execution while reducing friction, cost, and cycle time.
• Build Scalable, Data-Driven Operations: Leverage data and AI-driven insights to improve adoption, conversion, and efficiency; translate analytics into automation, standardization, and measurable business impact.
• Lead Transformation at Scale: Drive adoption of new platforms, tools, and operating models, aligning cross-functional teams to deliver consistent global execution.
What You Bring:
Required
• 4+ years in sales, customer success, or customer solutions within complex, cross-functional environments.
Demonstrated experience supporting e-commerce or marketing initiatives.
• Highly self-directed with strong prioritization and independent execution.
• Strong analytical and problem-solving skills with the ability to translate data into decisions.
• Excellent communication and influencing skills across diverse, international stakeholders.
• Customer-centric mindset, balancing customer needs with commercial priorities.
• Proven ability to perform in fast-paced, transformational environments.
• Languages: Business fluent English.
Preferred
• Technology industry experience (cloud, software, or digital platforms).
• Proven exposure to digital transformation, automation, and AI-driven initiatives.
• Strong data acumen: leverages customer analytics to drive growth and decisions.
• Solid commercial foundation: pricing, lifecycle management, and revenue expansion.
• Basic negotiation capability in commercial discussions.
• Project execution discipline with high learning agility and curiosity for digital commerce & AI.
Why Join Us:
• Shape the future of digital commerce at HPE.
• Work at the intersection of customer experience, technology, data, automation, and AI.
• Drive measurable business impact through innovation and digital transformation.
• Collaborate with global teams in a dynamic and fast-paced environment.
• Help define the next generation of digital customer engagement and purchasing experiences.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
MarketingJob Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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