eCommerce Operations Specialist

Help Shape the Future of Modern Mobility

Role Overview

This role sits at the center of Travelpro's transformation—from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company.

The Digital Commerce Operations Partner supports the day-to-day management and optimization of Travelpro's global Shopify eCommerce websites, contributing directly to the achievement of annual revenue, margin, and eCommerce KPI targets. Working in close partnership with the E-commerce Platform & Operations Lead and the DTC Leads, this role helps maintain site performance, executes web projects, and ensures smooth operational continuity across multiple geographies.

Success in this role means a well-functioning digital storefront — one where site issues are caught early, projects move efficiently, and customers experience a seamless path to purchase.

What You’ll Do

Site Operations & Platform Management

• Provide internal support for multiple Shopify Plus instances across geographies and their associated teams
• Assist with website copy and design updates including landing page development and new on-site features
• Support web projects across multiple internal departments and external vendors, keeping timelines and deliverables on track

Order Management & Issue Resolution

• Monitor orders daily and work closely with Customer Service, Finance, and Operations to address fraud alerts, chargebacks, and delayed shipments
• Flag and escalate operational issues proactively to minimize customer impact and revenue leakage

Cross-Functional Support

• Collaborate with DTC Leads and the Sr. Manager, eCommerce Operations to optimize site performance
• Serve as a reliable operational resource for internal stakeholders across the eCommerce function