eCommerce Operations Specialist

The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment.

Key Responsibilities:

Order Fulfillment & Logistics

• Manage and process orders through Amazon Seller Central and Shopify
• Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment
• Track shipments, resolve delays, and support logistics planning to meet delivery targets
• Maintain inventory accuracy across platforms and flag restocking needs

Platform Management

• Oversee daily operations of the Shopify store, including product listings, pricing, and promotions
• Ensure Amazon listings are accurate, optimized, and compliant with platform requirements
• Monitor account health, performance metrics, and resolve platform-related issues

Production & Inventory Planning

• Collaborate with production teams to forecast demand and align manufacturing schedules
• Plan inventory levels to prevent stockouts or overproduction
• Communicate timelines and priorities across teams to support sales goals

Data Analysis & Reporting

• Analyze sales, inventory, and fulfillment data to identify trends and opportunities
• Generate regular performance reports and provide actionable insights
• Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction

Customer Experience & Support

• Manage customer service with escalations related to orders, shipping, and product inquiries
• Ensure timely resolution of customer issues across all sales channels
• Continuously improve the customer journey through feedback and data insights